Deployment Engineer

🕒 2 days ago

🦞 Maine, New York, +6 more states – Remote

🦞 Maine – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $115k - $135k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

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Skydio

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🔧 Hardware

🤖 Artificial Intelligence

🔐 Security

💰 $170M Series E - Skydio on 2024-11

Hardware • Artificial Intelligence • Security

Skydio is a manufacturer of autonomous drone systems that combine advanced onboard artificial intelligence, sensors, and cloud software to automate flight for inspection, security, public safety, and mapping missions. Its product family (including the X10, X10D, R10, docking stations, and software such as Skydio Autonomy and DFR Command) is designed for rapid situational awareness, automated inspections, site security, and Drone-as-First-Responder deployments for government, utilities, and enterprise customers. Skydio delivers integrated hardware, software, and services to enable safer, faster, and more autonomous operations in challenging environments.

📋 Description

• Work closely with internal teams to become an expert on Skydio’s Deployment products, processes, specifications, and product roadmap • Deploy and ensure our cloud connected devices software and hardware are functioning and providing value as agreed in our customer’s ecosystem after it has been installed, configured, tested, and modified as per requirements. • Communicate with customers to ensure that all of their needs are understood and addressed • Collaborate with various internal departments to ensure that they fulfill all customer requests • Resolve complaints and keeping track of all processes that pertain to the client’s needs • Act as the customer’s representative to ensure that their demands are met with a focus on improving the customer experience • Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services. • Develop and maintain deployment and installation documentation, and documenting Standard Operating Procedures for the customer to ensure proper usage and value out of deployment. Quantify product feedback and briefing executives to drive software and hardware engineering to better fit our customers needs • Build customer loyalty through proactive support and account management • Build scalable processes for installation of cloud connected devices on Enterprise grade secure networks

🎯 Requirements

• 3+ years experience supporting cloud connected devices • Experience with WiFi networking required • Familiarity with cloud applications • Familiarity with Linux OS • Familiarity with mechanical / robotic systems • Ability to travel 75% of the time • Ability to acquire Part 107 certificate • Nice to have: Experience in Mapping, Surveying, Photogrammetry in the Utilities or Public Safety industries • Basic software development knowledge (scripting) • Knowledge in IP networking & troubleshooting • Working knowledge of REST APIs and experience working with customers to implement and test integrations • Cloud Certifications • Degrees in Computer Science, GIS, Engineering, Geography, etc.

🏖️ Benefits

• Paid vacation time • Sick leave • Holiday pay • 401K savings plan • Group health insurance plans