Client Growth & Success Associate – Strategic Employers

🕒 May 11

🇺🇸 United States – Remote

💵 $95k - $105k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📈 Growth Marketing

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Twin Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

🧘 Wellness

Healthcare Insurance • Artificial Intelligence • Wellness

Twin Health is a company that focuses on improving the metabolic health of employees and health plan members by preventing and reversing chronic metabolic diseases. Utilizing proprietary Digital Twin AI technology, combined with smart devices, wearables, and a clinical care team, Twin Health provides personalized health recommendations. The solutions help in weight loss, lowering blood sugar levels, improving energy, mood, and sleep, and reducing dependency on costly medications by addressing the root causes of metabolic dysfunction. Their evidence-based programs deliver substantial health benefits, including considerable reduction in blood sugar levels, medication elimination, and overall metabolic health improvement, within six months.

📋 Description

• Run point on coordinating cross-functional workstreams supporting strategic employer accounts, ensuring deliverables stay on track, owners are clear, and timelines hold • Maintain account plans, trackers, and project documentation; proactively surface risks, dependencies, and slippage to the Director • Drive follow-through on action items coming out of client meetings, internal syncs, and leadership reviews • Partner with Clinical, Product, Analytics, Marketing, and Implementation teams to ensure aligned, on-time execution against client commitments • Support development of materials for Monthly and Quarterly Business Reviews, including data pulls, slide development, and narrative drafting • Analyze engagement, enrollment, and outcomes data to identify trends, anomalies, and opportunities worth surfacing • Translate complex data into clear, accurate, client-ready insights • Monitor client health indicators and flag potential risks to senior leadership • Coordinate internally to resolve operational issues impacting client experience • Document meeting minutes, client feedback, account plans, and insights to inform internal improvements • Support strategies to increase enrollment and member engagement • Coordinate client-facing communications, campaigns, and webinars with Marketing • Analyze performance data to identify trends and opportunitiesAssist with renewal tracking, documentation, and timeline management • Identify potential expansion opportunities and escalate to senior leadership • Maintain renewal readiness materials and client documentation • Other duties as assigned

🎯 Requirements

• 1–3 years of experience in client success, account management, consulting, or customer-facing roles (SaaS or healthcare preferred) • Strong organizational skills and attention to detail • Analytical mindset with ability to translate data into insights • Clear and professional communication skills • Comfortable managing multiple priorities in a fast-paced environment • Proactive, collaborative, and eager to learn • Interest in enterprise account management and client growth strategy • Willingness to travel as needed • Experience using CRM systems such as Salesforce (SFDC) preferred • Familiarity with ticketing platforms such as Zendesk preferred • Exposure to cross functional project management tools such as JIRA preferred • This remote opportunity based out of the U.S. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

🏖️ Benefits

• A competitive compensation package in line with leading technology companies • A remote and accomplished global team • Opportunity for equity participation • Unlimited vacation with manager approval • 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents • 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options • 401k retirement savings plan