Training & Quality Operations Senior Associate

May 4

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Clover Health

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Clover is a healthcare technology company helping members live their healthiest lives with our Medicare Advantage plans.

Medicare Advantage • Engineers • Heathcare • Complex Care • Home Care

501 - 1000

Description

• As a Training & Quality Operations Sr. Associate, you will be responsible for working with operations leadership to plan and execute training, quality assurance, and escalation resolution. • You will work across multiple teams to ensure member needs are identified and well represented. • Provide trends on a variety of channels from members to better understand signals for process improvement and member retention. • Make an impact by planning, conducting, coordinating, and implementing comprehensive training modules that impact quality assurance and performance. • Develop training documents and train internal and external teams. • Assist in developing, creating, and implementing quality processes and procedures; as well as making enhancements to training materials and class modules as needed to enhance the overall member experience.

Requirements

• You have at least 4 years of experience in a call center training or quality role within a Healthcare/Medical/Insurance environment. • Hyper-organized and detail oriented, with the ability to stay organized and provide deliverables in a timely and transparent manner. • Great communicator with a collaborative work style and experience working with multiple stakeholders to get things done. • Want to make a difference. You thrive when you are driving initiatives forward at a fast pace and welcome challenges that have a great impact. • Care about our member's experience and want to improve the health, happiness, and quality of life of our members. • Excel in strategic planning, relish the thrill of problem-solving, and delight in crafting innovative solutions.

Benefits

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions. • Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare. • Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. • Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.