nXscale
Flexible and Scalable Teams for Startups
Startup • Remote Teams • Staff Augmentation • Startup Jobs • Recruitment
11 - 50
Technical Customer Support Specialist
May 3
nXscale
Flexible and Scalable Teams for Startups
Startup • Remote Teams • Staff Augmentation • Startup Jobs • Recruitment
11 - 50
Description
• Developing an understanding of the client's product and features • Providing support to customers via Intercom and email • Communicating guidance to users on product features • Analyzing support queries to determine trends • Collaborating with team members to help users with technical issues • Identifying areas for improvement in user experience • Going the extra mile to have a meaningful interaction with users
Requirements
• Strong interest in cryptocurrency or willingness to learn • Passionate about technology, startups, and potential opportunities • Ability to resolve conflicts and manage users in frustrating situations • Consistently iterate, try new things, and have a sense of determination • Strong problem-solving skills • Willingness to work on shifting schedules, holidays, and weekends • Experience in finance or accounting industry is a plus
Benefits
• No specific benefits mentioned in the job opening
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