Certn isn’t a background check provider with a tech department, it’s a tech-first leader innovating every part of the background screening process. Certn is changing background screening globally by offering the easiest-to-use platform, checks in 200+ countries and territories, free 24/7 customer support, and fast and compliant results. Trusted by 10,000+ clients, Certn helps businesses manage risk, stay compliant, and hire faster—all while delivering candidate experiences that help them stand out.

Certn

Customer Success Manager

Client Success Manager driving strategic initiatives at Certn, a background screening firm.

• Develop and implement strategic account plans for assigned clients to drive long-term success.
• Identify upsell and cross-sell opportunities through an understanding of client needs.
• Serve as the primary point of contact for escalated client issues, ensuring timely and effective resolution.
• Advocate for client needs within the organization and collaborate with internal teams to address challenges.
• Analyze client data and industry trends to provide strategic recommendations for client success.
• Prepare and present regular business reviews to clients, highlighting performance and growth opportunities.
• Give input into and implement strategies to improve customer retention rates.
• Identify and address factors that may contribute to client churn.
• Identify and track cross-selling and upselling opportunities within the existing client base.

Client Success Manager

Product Manager

Seeking a Product Manager for Certn's UK division, focusing on product strategy.

• Define and prioritize product requirements and user stories
• Conduct market research and gather customer insights
• Drive the entire product development process from concept to launch
• Collaborate with cross-functional teams to ensure successful product launches
• Define and track product performance metrics for success measurement

Product Manager - Contract

SDET

Intermediate SDET ensuring high software quality standards at Certn.

Develop solutions for feature validations and test automation to ensure end-to-end quality.
Collaborate with project teams to implement and continuously improve testing strategies, uncover risks, and create/maintain thorough test documentation (test plans, cases, scripts).
Leverage quality best practices and programming skills to implement both manual and automated testing solutions.
Deliver automation initiatives with guidance from peers, maintain automated test suites, identify complex defects, and recommend process improvements based on root cause analysis.
Monitor and support production releases, providing timely resolutions by triaging and analyzing production issues.
Collaborate with cross-functional teams (product, design, engineering) to assess release risks and provide feedback on release readiness.
Support the engineering team in making technical decisions that align with key quality attributes (performance, scalability, reliability, availability, security) through guidance and code reviews.
Maintain reporting tools for tracking testing progress and product quality metrics.
Mentor and guide junior team members, and collaborate with support teams to resolve customer issues.

Remote Jobs at Certn

Certn

Client Success Manager

Certn

Product Manager - Contract

Certn

Intermediate SDET

Certn