We’re the flexible way to pay™! Founded in 2013 by Peter Kalen, Flexiti is one of Canada's fastest-growing point-of-sale fintech lenders, providing Canadians with flexible financing options to help them make important purchases.
 
Available at a network of over 8,000 top-tier Canadian retail locations and e-commerce sites, including The Brick, Wayfair.ca, Sleep Country, Staples and Birks, our award-winning sales financing platform provides customers and merchants alike with seamless point-of-sale service. Users can be instantly approved in-store or online to receive 0% interest financing on purchases within their credit limit, without needing to reapply.
 
Helping Canadians secure over $2B in flexible financing, Flexiti is one of Canada’s fastest growing sales financing providers. In 2022, Flexiti was named one of Canada’s Top Growing Companies for the fourth consecutive year. In 2021, Flexiti ranked 10th on Deloitte’s Canada’s ‘Technology Fast 50™’, 54th on Deloitte’s North American ‘Technology Fast 500™’ and ranked 13th on The Globe and Mail’s ‘2021 Canada’s Top Growing Companies’.

Flexiti

Bilingual role focusing on client experience at Flexiti's operations team.

• Review all incoming Google reviews and external social media channels for client comments and issues.
• Ensure ongoing success and value realization for the organization’s clients.
• Telling a story via data within Google insights, we want to hear what we are doing great and where we could benefit from improvement.
• Co-ordinate and deliver data insights.
• Advocate for new processes to elevate effectiveness.
• Reply to client experiences via emails and outbound calling (must be comfortable with client facing phone calls).
• Work closely with key stakeholders in driving process optimization.
• Support various Operational activities as required.

Bilingual Client Experience Specialist

Call Center Representative

Provide exceptional service and support for customer repayment options in collections.

• You will work with our customers to determine the appropriate repayment options.
• Accurately document each call in the system according to notation guidelines and update account information.
• Use effective communication skills to ensure a balance between the customers experience and Flexiti’s interests in accordance with our standards and policies.
• Support the achievement of assigned financial targets and KPIs results through effective problem identification and resolution of client accounts.
• You will continue to maintain a high level of product and procedural knowledge in order to provide professional, courteous financial counseling to affect optimal recoveries.
• Identify and/or support initiatives to enhance client's collections experience.

Bilingual Account Specialist - Collections

Customer Support

Provide exceptional customer support for Flexiti's financing options to Canadian clients.

• You will respond to customer and merchant inquiries and identify ways to best meet their current and potential future needs.
• Problem solve with speed & reliable in order to be there for our customers and merchants when they need help.
• Accurately complete all necessary documentation for each customer interaction that complies with policies, practices and procedures: inputting data for call history, sending messages to appropriate third-party partners when required, and/or initiating the necessary customer fulfillment.
• Participate in team huddles/committees (e.g., escalation queues, call campaigns, best practices, peer listening).
• You will have the chance to continuously grow and learn by participating in cross training initiatives, mentoring opportunities, and staying up to date on our products.

Bilingual Customer Service Representative

Operations

• Partner with the VP, Partner Operations and team.
• Maintain employer data systems with regards to merchant accounts.
• Act as internal point person for merchant support.
• Provide remedial training to merchants as need be.
• Provide ongoing support to merchant partners to facilitate financing transactions.
• Provide retention assistance and aid in merchant satisfaction initiatives.
• Ensure the timely and successful delivery of the organization’s solutions according to partner needs and objectives.
• Assist with testing new products, to ensure they meet business and client needs.
• Represent the company with a positive attitude and strong work ethic.
• Help meet and exceed quarterly volume targets.
• Engage in regular weekly, monthly, and quarterly business reviews and forecasting activities.
• Enhance organization’s reputation by accepting ownership for accomplishing new and different requests; explore opportunities to add value and grow the relationships.
• Monitor and analyze merchant partners’ usage of our product.
• Liaise between the merchant partner and internal teams.
• Other duties and tasks as assigned.

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