MMDSmart is a leading provider of enterprise cloud-based communication products for organization of all sizes. Our CPaaS offering incorporates MessageWhiz business messaging over multiple channels, the Call Center Connect cloud based call center services, and AI enabled automated chatbots. Integrating all communication products in a single platform enables businesses to easily engage their customers at every stage of the customer lifecycle.MMDSmart is also a wholesale supplier of voice and text services, providing an optimized Voice and A2P SMS termination network with worldwide coverage for our telecom customers.With headquarters in the high tech hub located around Tel Aviv, and offices in New York, Hong Kong, Sofia and Kyiv, its team includes experienced and dedicated technical and client support staff, all focused on providing the highest quality service to its partners and clients. Many tier 1 global companies from more than 100 countries choose MMDSmart to provide them with their business critical and highly sensitive communications needs.MMDSmart. Connect. Engage. Smile

MMDSmart

Scrum Master / Agile Coach

Facilitate Scrum processes and enhance team performance for a cloud communications provider.

• Act as a servant-leader for the Scrum team, helping them understand and implement agile principles and Scrum practices;
• Facilitate Scrum events, including daily stand-up meetings, sprint planning, sprint review, and sprint retrospective;
• Eliminate obstacles or roadblocks that affect the development team’s progress;
• Coach and mentor team members in Scrum principles and practices to improve their performance and self-organization;
• Collaborate with product owners and stakeholders to ensure clear communication and alignment on project goals and priorities;
• Help the team continuously improve by fostering a culture of collaboration, transparency, and continuous improvement;
• Work with 2-3 development teams.

Scrum Master

Customer Support

Assist customers in resolving issues within cloud communications.

• Communicate with customers and help solve their problems and concerns
• Report issues to neighboring teams
• Coordinate and monitor the problem-solving process

Customer Care Specialist with Russian

Support Engineer

• Communicate with customers and accept inquiries via Helpdesk & Skype
• Handle requests from members of other teams
• Solve tasks independently or escalate tasks to other teams
• Provide quality service to customers

Junior Support Engineer

• Act as a servant-leader for the Scrum team, helping them understand and implement agile principles and Scrum practices
• Facilitate Scrum events, including daily stand-up meetings, sprint planning, sprint review, and sprint retrospective
• Eliminate obstacles or roadblocks that affect the development team’s progress
• Coach and mentor team members in Scrum principles and practices to improve their performance and self-organization
• Collaborate with product owners and stakeholders to ensure clear communication and alignment on project goals and priorities
• Help the team continuously improve by fostering a culture of collaboration, transparency, and continuous improvement
• Work with 2-3 development teams

• Communicate with customers and help solve their problems and concerns
• Report issues to neighboring teams: account managers, technical specialists, developers
• Coordinate and monitor the problem-solving process and receive feedback from the client and neighboring teams

Sales

• Develop and execute outbound sales for B2C customer acquisition and retention in the global gambling industry
• Foster strong connections with gaming brands/operators/CRMs on a global scale
• Plan and implement effective outbound sales strategies, ensuring seamless communication across diverse channels worldwide
• Oversee day-to-day operations in key markets, with a focus on pivotal regions
• Design and monitor competitive pricing structures, evaluating clients success in engaging customers globally
• Monitor competitor behavior to enhance product and campaign strategies on a global scale
• Identify and capitalize on ad-hoc campaign opportunities based on real-time changes in customer situations across regions
• Evaluate and enhance new features in the global retention marketing/communication products for gaming industry.

B2B Sales Manager

QA Engineer

• Conduct quality checks on telecommunication routes
• Analyze test results and find deviations in quality
• Report the quality issues to the team

Tester

• Communicate with customers and help solve their problems and concerns
• Report issues to neighboring teams: account managers, technical specialists, developers
• Coordinate and monitor the problem-solving process, and receive feedback from clients and neighboring teams

Customer Care Specialist

• Communicate with customers and help solve their problems and concerns
• Report issues to neighboring teams: account managers, technical specialists, developers
• Coordinate and monitor the problem-solving process, and receive feedback from the client and neighboring teams

Remote Jobs at MMDSmart