Trusted, Inc. is the leading labor marketplace and workforce management platform for the healthcare industry. The company was founded in 2017 with a focus on the largest profession in healthcare: nursing. Since then, they've taken a process that has been dominated by recruiters and phone calls and turned that into a a fully digital experience, connecting nurses directly to job opportunities and facilitating everything that needs to happen in between—including handling benefits, payroll, onboarding, and compliance. Their platform also provides full employer-of-record services for employers in all 50 states and the District of Columbia.  In 2020, they launched their proprietary staffing platform, Works. Works helps hospitals meet one of their single biggest challenges: ensuring that every shift gets filled in an environment where both demand for healthcare services and the cost of labor are increasing exponentially. With Works, facilities can create their own on-demand nursing workforce and access one source of truth for all of their clinical workforce needs, from sourcing and onboarding to ongoing compliance. With predictive insights and recommendations, Works helps hospitals easily react to fluctuations in demand, while its staffing marketplace creates competition to fill open job requisitions with high-quality, active talent from a pre-onboarded network of talent suppliers.  The company has support from top institutional investors such as Craft Ventures, Felicis Ventures, StepStone Group and Founder Collective, as well as healthcare innovators like Texas Medical Center, Mercy Health, Intermountain Ventures, Town Hall Ventures, and Healthbox. In 2020, they were featured on Forbes Next Billion Dollar Startups List.

Trusted Health

Customer Support

Support clinicians by resolving their issues and enhancing their experience.

• Triage, route and answer inbound questions received from working clinicians across SMS, in-app chat, email and telephone.
• Provide prompt, quality responses while meeting or exceed our SLAs.
• Maintain the Trusted tone & voice including demonstrating a positive, empathetic attitude towards our working clinicians during all interactions.
• Be an expert in Trusted communication, workflows, and internal teams to provide a consistent and personalized experience for working clinicians.
• Work cross functionally to maintain a NPS of 95 or above.
• Regularly and proactively identify areas for process and product improvements based on feedback from working clinicians.

Care Coordinator  - Customer Service Representative

Compliance

Lead and manage clinician onboarding for a digital healthcare staffing company.

• Manage a partial portfolio of clinician onboarding, consistently meeting and exceeding the compliance performance targets and expectations
• Deep-dive into metrics, identify root causes and project manage improvements end to end.
• Train new hires to the team and ensure they are set up for success.
• Create an environment of high morale, motivation, and teamwork.
• Readily share best practices and daily efficiency tips with the team.
• Identify improvements, recommend new processes, and follow through until full integration and adoption of new workflows is complete.
• Maintain high client satisfaction by strategically building relationships with clients and regularly seeking feedback and opportunities to collaborate on improvements
• Maintain high clinician satisfaction and brand trust by ensuring high-quality customer service and communication from the team.
• Inspire a diverse audience to action by developing concise, compelling communications in multiple formats (written, spoken, decks, video, etc)
• Confidently use and understand Trusted tools & systems to perform requisite processes & tasks by frequently operating autonomously.
• Lead meetings, collaboration, and projects as necessary favoring action and speed.
• Helps peers navigate change by normalizing the challenges of growth.
• Audits compliance files for quality assurance.
• Maintain compliance with Joint Commission and client standards.
• Able to temporarily step into an acting manager role when needed

Lead, Compliance Coordinator

Recruitment

Healthcare Recruiter connecting clinicians to job opportunities at Trusted.

• Educate and develop relationships with clinicians to find their next career opportunity.
• Identify and facilitate placement at opportunities that align with clinicians' goals.
• Support clinicians through working experiences, solve problems, and create opportunities.
• Deliver an exceptional experience while managing a portfolio of clinicians.

Remote Jobs at Trusted Health

Trusted Health

Care Coordinator - Customer Service Representative

Trusted Health

Lead, Compliance Coordinator

Trusted Health

Clinical Staffing Recruiter

Trusted Health