UserTesting enables organizations to understand what it’s like to be their customer, with a video-first experience testing platform with a global, opt-in network of contributors. Through UserTesting’s Human Insight Platform anyone in an organization can easily get a vivid, first-person understanding of any experience. With UserTesting, any team can watch real people engage with products, apps, or services.

The platform generates video-based Customer Experience Narratives, or CxNs™, typically in less than a day, and often within a few hours. Using machine learning, the platform analyzes and surfaces key moments of insight rapidly and at scale.

UserTesting

Product Manager

Seeking a Staff AI Product Manager for AI/ML initiatives at UserTesting.

• Partnering with Engineering, Design, and Research teams to define and deliver initiatives
• Collaborate with leadership to craft AI strategy and execute it
• Drive alignment across the company and lead cross-functional teams to deliver AI/ML initiatives
• Stay current with advancements in AI, machine learning, and related technologies.

Staff Product Manager

Product Marketing

Drive product marketing initiatives to enhance customer value and product adoption.

• The Product Marketing Manager will work collaboratively with Product, Corporate Marketing, Sales, Enablement, and Customer Success to bring new products to market, with a focus on delivering customer value.
• Develop go-to-market plans for new product releases, coordinating with cross-functional team members across the organization.
• Partner with the Enablement team to ensure the field teams can clearly articulate the value of our solutions to both buyers and existing customers; develop internal tools and external collateral and teach them how and when to use it.
• Develop product positioning and messaging that resonate with our target buyer personas.
• Partner with cross-functional teams to help create messaging and content for sales plays and initiatives.
• Understand the competitive landscape to craft differentiated messaging and enablement.
• Create and maintain internal- and external-facing content around a specific product domain, including preparing presentations for customer conferences, sales initiatives.

Product Marketing Manager

Craft campaigns and messaging to drive awareness among executive buyers.

• The Sr Product Marketing Manager, Strategic Audiences will work closely with the field and marketing organizations to craft campaigns, enablement programs, positioning and messaging, and content designed to drive awareness and interest from specific buyer personas, initially focusing on executive buyers.
• Become the subject matter expert for UserTesting’s different buyer audiences, with a focus on senior executives and how to engage them throughout the sales process
• Develop campaigns and sales plays designed to drive awareness and interest amongst specific audiences
• Partner with the Enablement team to create internal training focused on educating Sales and Customer Success teams on our audiences. Enabling them to clearly articulate the value of our solutions
• Partner with our Industry Solutions team to create compelling narratives for audiences within specific verticals.
• Drive a common understanding of our buyers within the Product and Engineering organization
• Partner with the Marketing team to drive events and other initiatives focused on specific audiences.

Senior Product Marketing Manager

Account Executive

Target strategic prospects to enhance UserTesting's presence in the DACH region.

• As our Enterprise Account Executive (DACH), you'll target strategic prospects (companies with 1500+ employees and above) and recruit them as UserTesting customers.
• You'll work closely with a solution consultant to form the hub of a team which accelerates the User Testing development in key EMEA regions.
• This sales role will be selling to large companies and clients focused on connecting to their customers and business partners for real human insights across a full range of experiences.
• Execute a complex, solution-based consultative sales process encompassing multiple groups within a large enterprise located in the region.
• Develop new business opportunities by analyzing and proactively targeting high-potential departments within a large enterprise.
• Articulate and demonstrate UserTesting’s unique business and technical value.
• Execute end-to-end sales activities, including lead follow up, opportunity qualification, sales process, subscriber acquisition, and retention.
• Proactively develop unsolicited proposals that justify the expanded use of UserTesting throughout the enterprise.
• Effectively forecast sales opportunities, while tracking and using critical metrics that predict sales success.
• Track all relevant sales activity using the company's CRM platform (SFDC).
• Build a plan to optimise the resources and growth in the region.
• Direct and communicate feedback for the company and support future solution development.

Enterprise Account Executive (DACH)

Performance Marketing

Drive marketing initiatives and optimize campaigns to generate demand for UserTesting.

• Collaborate with Sales Teams: Work closely with sales teams to align marketing initiatives with sales goals, ensuring seamless integration and communication.
• Drive Marketing Campaigns: Lead the development and execution of marketing campaigns that generate demand, convert demand and accelerate the sales pipeline.
• Develop and Execute ABM Strategies: Design and implement ABM strategies to target high-value accounts and drive engagement across multiple channels.
• Campaign Optimization: Implement testing and other optimization techniques to enhance campaign performance.
• Set and Monitor KPIs: Establish clear marketing KPIs, track performance, and report on the effectiveness of campaigns. Adjust strategies based on data-driven insights.
• Pipeline Management: Drive the development and management of the marketing pipeline for your assigned segment, ensuring consistent demand flow and high conversion rates.
• Content Creation: Collaborate with content creators to develop engaging and relevant content tailored to the needs of the target audience.
• Campaign Management: Manage timelines, coordination with cross functional teams, resources, and oversee campaign budgets, ensuring efficient allocation of resources to maximize ROI.
• Campaign Reporting: Prepare detailed reports on campaign outcomes, presenting findings and recommendations to senior management.

Senior Marketing Campaign Manager 

Data Scientist

Define and measure quantitative Product/UX goals and metrics using data analysis.

• We are looking for a Data Scientist to help us to define and measure quantitative Product/UX goals and metrics in collaboration with Product Managers, Qualitative Researchers, Designers, and Engineers.
• Drive quantitative research and statistical modeling to improve user experience and product results.
• Leverage data to find actionable insight of strategic importance to UserTesting and practical value to customers.
• Communicate analyses and results in ways that are accessible, relevant, and meaningful to a diverse audience.
• Create and support a data-driven culture among company decision makers.

Remote Jobs at UserTesting