Onboarding Specialist

Job not on LinkedIn

🕒 May 21

🇺🇸 United States – Remote

💵 $87k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚀 Onboarding Specialist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Cherry

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

💳 Fintech

🤝 B2B

Fintech • B2B

Cherry is a fintech platform that provides point-of-sale financing and payment plans for healthcare and veterinary practices, dental clinics, medspas, plastic surgery and dermatology providers. It lets consumers apply in about 60 seconds with an industry-leading approval rate, offers instant funding to practices, and handles repayments directly so providers receive payment within 2-3 business days. Cherry markets zero-interest short-term options (Pay-in-4), longer-term 0% APR promotions for qualifying treatments, reduced merchant fees, and customer support and marketing resources to help practices increase case acceptance and cash flow.

📋 Description

• Deliver best in class training to our customers • Prepare before calls to ensure Cherry implementation is efficient and practical • Deliver engaging narratives based on past customer successes to build initial momentum and excitement for Cherry • Leverage various softwares to effectively conduct a meaningful onboarding experience • Maximize customer usage of our platform in the first 30 days • Introduce and optimize Cherry marketing and placement with merchant partners • Provide customers with best practices and materials to increase their revenue and usage of Cherry • Provide critical feedback to our internal teams

🎯 Requirements

• 2+ years of experience in a customer-facing role • Developed passion for the customer experience • Exceptional verbal and written communication skills • Strong ability to connect interpersonally with others • Comfortable working with various software platforms • Adaptable and proven ability to troubleshoot on the fly • Problem solver with a can-do attitude and a high attention to detail • Bonus for experience with sales, customer success, or account management

🏖️ Benefits

• Medical, vision, and dental benefits • Generous equity grant • Fully remote company • Summer and winter company retreats