Strategic Customer Development Manager

🕒 May 15

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US Pharmacopeia

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1820

💊 Pharmaceuticals

🧬 Biotechnology

🤝 Non-profit

Pharmaceuticals • Biotechnology • Non-profit

US Pharmacopeia is a non-profit scientific organization that develops and publishes public quality standards, reference materials, and analytical guidance for medicines, dietary supplements, and food ingredients to protect patient and consumer safety worldwide. USP provides over 7,000 reference standards, verification and audit programs, training and technical guidance (including for biologics, gene therapies, and impurities), and data-driven tools to strengthen medicine supply chains and regulatory predictability.

📋 Description

• Responsible for the revenue growth in Southeast Asia. • Report to the Strategic Customer Development Lead, APAC. • Work collaboratively with Market Development Manager and other relevant Regions and Programs Operations staff. • Develop and implement strategic sales plans to achieve performance goals. • Convert industry prospects into customers. • Create and leverage high-valued relationships to increase USP’s account penetration. • Perform on site calls to assigned and unassigned accounts. • Identify key users, influencers, and decision-makers for USP’s products and services. • Acquire knowledge of how customers use USP products and identify areas for potential new business. • Develop account strategies to grow sales and expand relationships. • Manage lead follow-up from campaigns/trade shows/events. • Collaborate with scientific affairs and marketing to strengthen customer support and loyalty. • Analyze data and prepare reports on customer sales trends for USP and competitor products.

🎯 Requirements

• Bachelor's degree in Business or a related science field required. • A minimum of 5 years of successful sales and account management experience in the Pharmaceutical, Biotechnology, Pharmaceutical and / or Biopharma Lab Services industries • Strong account management skills, able to uncover customer needs and sell solutions. • Excellent interpersonal, communications, and planning skills required. • Ability to convert prospects into customers and build long term relationships • Self-motivated, bias towards actions and be results oriented • Collaborative within various teams and successful track record working in a complex global, matrix and fast-paced multi-task environment. • Experience in an analytical laboratory desired. • Experience delivering oral presentations to groups of people desired. • The ability to prioritize and effectively manage time for work-life quality.

🏖️ Benefits

• company-paid time off • comprehensive healthcare options • retirement savings