Operations Support Associate

🕒 vor 16 Tagen

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Payfuture

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

💳 Fintech

🛍️ eCommerce

🤝 B2B

Fintech • eCommerce • B2B

PayFuture ist ein lokales Zahlungsportal, das sich auf den nahtlosen Zugang zu verschiedenen lokalen Zahlungsmöglichkeiten in unterschiedlichen aufstrebenden Märkten über eine einzige API-Integration spezialisiert hat. Ihre Plattform nutzt KI und Deep Learning zur Optimierung der Customer Journey, zur Wiederherstellung von Konversionen und zum Betrugsmanagement und ermöglicht es E-Commerce-Händlern, ihre Präsenz in Märkten wie Indien, Pakistan, Brasilien und mehr auszubauen. PayFuture bietet datengestützte Berichte, Transaktionsüberwachung und eine breite Palette an lokalen Zahlungsmethoden, die hohe Konversionsraten und eine erhöhte Rentabilität für Händler gewährleisten.

Beschreibung

• Provide helpful information and answer questions for clients • Respond to client complaints and inquiries in a timely manner • Document client interactions and escalate issues as necessary • Collaborate with team members to enhance client services • Assist with merchant technical integrations • Monitor daily operations for efficiency and client satisfaction

🎯 Anforderungen

• Responding promptly to client inquiries • Communicating with clients through various channels • Acknowledging and resolving client’s complaints • Possessing a thorough knowledge of our products • Documenting all client’s interactions, transactions, comments and complaints according to standard operating procedures • Communicating and coordinating with colleagues as necessary • Escalating concerns through known escalation paths • Providing feedback on the efficiency of the client service process • Ensure client satisfaction and provide professional client support • Assist with merchant technical integration • Take an active part in the monitoring of day-to-day operations • You will be a good fit if you: • Are aligned with our values of Belief, Positivity, Accountability & Ownership, Speed and Execution • Have Proven customer support experience or experience as a client service representative • At least 1 year of Customer Service Experience for English-speaking businesses/clients/customers, preferably in e-commerce or similar businesses • Have a track record of over-achieving quota • Have customer orientation and the ability to adapt/respond to different types of characters • Possess excellent communication and analytical skills • Have the ability to multi-task, prioritise, and manage time effectively • Are knowledgeable/proficient in using spreadsheets (preferred) • Strong e-commerce or PSP customer service background • Experience in using MS Office, G-Suite, Zendesk or similar tools • Genuine care for customers & clients • Outstanding written and verbal communication skills, email and chat etiquette • Proactive personality and self-motivated • Initiative-led with the ability to multi-task and be detail-oriented in a fast-paced environment • Proven to be organized, methodical and rigorous • Strong computer skills in eCommerce/PSP applications and the ability to learn new applications quickly • Team player, able to develop great relations with co-workers and stakeholders (externally & internally) • Willingness to work on shift schedules.