Repair Operations Program Manager

🕒 May 16

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

📋 Program Manager

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Ciena

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1985

📡 Telecommunications

🔧 Hardware

💰 Series C on 1995-12

Telecommunications • Hardware • Networking

Ciena is a global leader in optical and routing systems, services, and automation software. We build the world’s most adaptive networks to address ever-increasing digital demands for richer, more connected experiences for all users. For three-plus decades, we’ve brought our innate sense of humanity to our relentless pursuit of innovation.

📋 Description

• Drive project management and coordination cross-functionally with Repair Operations teams, external partners, and engineering groups to resolve complex repair issues • Manage the end-to-end repair lifecycle for Ciena products • Partner closely with Ciena Engineering teams to advance repair enablement, first pass evaluation (FPE) preparation, and continuous process improvement projects in the area of Repairs Operations • Lead and manage MRB reduction initiatives that enable cost reduction opportunities and reduce lead times • Define, manage, and report on key operational metrics while identifying opportunities for improvement • Identify and drive continuous improvement initiatives within repair operations, leveraging data analysis and lean methodologies • Use data and analytics to surface systemic issues, recommend solutions, and implement corrective action plans • Champion engineering-driven optimization across repair processes and materials flow

🎯 Requirements

• Bachelor's degree in Engineering (Electrical, Electronics, Industrial), Supply Chain Management, or a related technical field • 10+ years of experience in product, manufacturing, or process engineering within high-tech, telecom, networking, or complex electronics environments • Proven track record of successfully managing complex projects and driving operational improvements • Demonstrated ability to drive complex engineering projects from concept to execution • Strong understanding of repair processes, logistics, and quality control methodologies • Experience with product lifecycle management (PLM) tools and enterprise resource planning (ERP) systems • Applied knowledge of Design for Manufacturability (DFM), Design for Assembly (DFA), and serviceability principles • Hands-on experience with process optimization, Lean, Six Sigma, or 8D problem solving • Exceptional communication, interpersonal, and leadership abilities and the ability to collaborate across global, cross-functional teams • Ability to travel occasionally to repair depots, manufacturing sites, or supplier locations as required • Fluency in English and Spanish

🏖️ Benefits

• Flexible work environment • Opportunities for individual growth • Well-being initiatives • Meaningful social and community impact