User Enablement and Adoption Specialist

🕒 May 5

🗽 New York – Remote

🗽 New York – Remote

💵 $80k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🌱 Product Adoption Specialist

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Amplify

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

📚 Education

💰 Series C on 2023-05

Education

Amplify is a pioneering company in K–12 education, dedicated to providing next-generation curriculum and assessment solutions. Since 2000, Amplify has been developing programs that empower educators with powerful tools, facilitating the development of comprehensive literacy and math systems for students in thousands of school districts globally. Their suite includes the Amplify CKLA literacy program, Desmos Math, and Amplify Science, all designed to align educational practices with the Science of Reading and evidence-based strategies. Amplify also offers professional development through podcasts and webinars, supporting teachers with insight and innovation.

📋 Description

• Develop a framework for day-to-day administration of assigned business applications, including user management, security, configuration, and permissions • Create a strategy to help serve as the IT Services technical lead for AI initiatives at Amplify • Demonstrate strong customer service and problem-solving skills by efficiently troubleshooting support tickets • Build and maintain strong working relationships with internal employees, software providers, and third-party vendors • Act as a strategic partner with business teams to gather requirements for new initiatives and enhancements • Facilitate change management activities related to application rollouts, updates, enhancements, bug fixes, and patches • Develop and design the policies, processes, usage guidelines, and technical documentation to ensure system security and integrity • Provide training and mentorship to end users and subject matter experts on application usage and best practices

🎯 Requirements

• Proven ability to partner with senior leadership and align technology adoption with long-term business goals • Should be comfortable presenting 'business cases' for new tools rather than just teaching people how to use them • Experience working with a mix of in-person, remote, and offshore teams • Mastery in troubleshooting, maintaining, and supporting application integrations • Identify the root causes of issues and the ability to solve them with proven strategies • Proven ability to lead enterprise AI initiatives, including system rollout, documentation, and end-user training, with a focus on maintaining data quality and reliable outputs • 5+ years of experience supporting AI platforms such as Claude, Gemini, ChatGPT, or Anthology

🏖️ Benefits

• 401(k) plan • Competitive health insurance and mental health options • Basic life insurance • Paid time off • Parental leave • Access to best-in-class development programs