Sales Support Specialist, Imaging

🕒 6 days ago

🇺🇸 United States – Remote

💵 $57.6k - $86.4k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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GE HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

💊 Pharmaceuticals

Healthcare • Medical Technology • Pharmaceuticals

GE HealthCare is a leader in precision care, dedicated to providing innovative technologies and integrated solutions that enhance healthcare services. As a stand-alone company, it focuses on imaging, ultrasound, and healthcare IT, empowering clinicians and improving patient outcomes through advanced medical technologies and personalized care solutions. With a significant investment in research and development, GE HealthCare aims to transform healthcare by making hospitals more efficient and therapies more precise.

📋 Description

• Act as liaison and partner with field sales team to meet commitments and resolve issues • Assist with funnel management, quote creation, change orders, concessions and non-standard terms requests • Timely document creation and distribution to sales team to meet customer commitments • Coordinate workflow closures across all functional teams • Proactively resolve and escalate issues across functions when necessary • Collect, consolidate and disseminate information from / to all team members to ensure knowledge sharing and execution for assigned function • Drive commercial compliance by supporting legal escalation workflow activities • Support any audits necessary including assisting with revenue risk mitigation during quarter close activities • Engage in special projects to drive or improve business performance • Drive continuous improvement on all related processes to ensure standardization and simplification • Enable team culture and drive organization to improve customer / client satisfaction levels and responsiveness

🎯 Requirements

• 2 years experience in customer service or field support role • Proficient in use of Microsoft Office (specifically Outlook, Excel, Word, PowerPoint) with speed and accuracy • Excellent verbal and written communication • Ability to work under pressure against tight deadlines, getting work right the first time • High level of telephone and customer care skills • Time management skills with the ability to work with accuracy and minimum of supervision • Excellent organizational, project management and time management skills, including multi-tasking and ability to prioritize to meet aggressive deadlines • Ability to problem solve and drive issues to resolution

🏖️ Benefits

• medical, dental, vision • paid time off • 401(k) plan with employee and company contribution opportunities • life, disability, and accident insurance • tuition reimbursement