Team Lead, Solutions Engineering

🕒 6 days ago

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WeTravel

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🛍️ eCommerce

☁️ SaaS

💰 $27M Series B on 2022-10

Travel • eCommerce • SaaS

WeTravel is a comprehensive booking and payments platform designed specifically for multi-day and group travel businesses. It enables over 5,000 travel companies to accept payments instantly, manage bookings efficiently, and facilitate global supplier transfers. The platform offers tools for creating stunning trip pages, payment processing with low fees, and easy booking management to enhance the customer journey and streamline operations for travel advisors and agencies.

📋 Description

• Leading technical discovery, solution design, and demo presentations for high-value prospects and existing customers • Providing hands-on support across integrations including Google Analytics, Zapier, QuickBooks, public APIs, webhooks, and complex inventory setups • Acting as the escalation point for senior technical issues, and maintaining a clear prioritisation framework for the team’s work • Managing, coaching, and growing a small team of Sales Engineers and Technical Account Managers through regular 1:1s, performance conversations, and career development planning • Building team processes, playbooks, and onboarding resources that scale as the function grows • Taking part in hiring and training as the team expands • Partnering with Sales, Onboarding, Account Management, and Product to keep customer needs visible and well-represented • Surfacing customer feedback to Product and Engineering, and helping prioritise with clarity • Contributing to the definition of WeTravel’s Professional Services model as the team evolves • Defining and documenting the technical sales and implementation process for the team • Building a library of reusable technical assets: demo environments, integration guides, and solution templates • Tracking and reporting on key metrics: deal support coverage, implementation timelines, and technical CSAT

🎯 Requirements

• Have 3+ years of experience in solutions engineering, technical account management, implementation, or a related customer-facing technical role • Are comfortable reading API documentation, troubleshooting integrations, and designing data flows between systems • Have at least 1 year of experience managing, mentoring, or leading a technical or customer-facing team • Enjoy leading technical discussions with both technical and non-technical stakeholders across pre- and post-sale contexts • Are deeply familiar with integration tools like Zapier, and can design, troubleshoot, and optimise automated workflows • Have strong project and programme management skills — you can scope, plan, and drive complex cross-functional initiatives • Thrive in evolving environments and enjoy building structure where little exists

🏖️ Benefits

• Health insurance • Retirement plans • Flexible work arrangements • Professional development • Paid time off