A Customer Support's Guide to Writing a Winning Resume (With Samples)
If you're interested in starting a career in customer support or looking to level up your skills, the first step is crafting a winning resume. A great resume can help you stand out from the crowd and land your dream job.
However, writing a winning resume is easier said than done. With so many applicants vying for the same position, it's important to ensure that your resume is well-written and tailored to the job you're applying for.
Here are some tips for crafting a winning customer support resume:
- Highlight your relevant experience: When crafting your resume, be sure to highlight your relevant experience in customer support. This includes any previous roles in customer service, whether it's in person, over the phone, or through email. Additionally, highlight any relevant skills you have, such as problem-solving or conflict resolution.
- Use keywords from the job description: Many companies use applicant tracking systems (ATS) to scan resumes for keywords that match the job description. To ensure that your resume makes it past these systems and into the hands of a hiring manager, be sure to include relevant keywords from the job description. For example, if the job description mentions "excellent communication skills," be sure to highlight your own communication skills.
- Showcase your accomplishments: Don't just list your job duties—highlight your accomplishments as well. Did you exceed your customer satisfaction goals? Did you receive any awards or recognition for your work? Be sure to include these accomplishments in your resume to showcase your skills and experience.
- Maintain a professional tone: When crafting your resume, it's important to maintain a professional and concise tone. Avoid using overly casual language or slang, and be sure to proofread your resume for any errors or typos. Additionally, be sure to use bullet points and clear formatting to make your resume easy to scan and read.
- Include relevant education and certifications: If you have any relevant education or certifications, be sure to include them in your resume. For example, a degree in customer service or a certification in customer support can help you stand out from other applicants.
Overall, crafting a winning customer support resume takes time and effort, but it can pay off in the long run. By highlighting your relevant experience, using keywords from the job description, showcasing your accomplishments, maintaining a professional tone, and including relevant education and certifications, you can increase your chances of landing your dream job.
Example Resumes
Example #1
John Doe
Customer Support Specialist
Email: john.doe@email.com | Phone: 555-555-5555
Summary
Customer support specialist with 5+ years of experience providing excellent customer service via phone and email. Strong problem-solving skills and ability to quickly adapt to new technologies.
Skills
- Excellent communication skills, both verbal and written
- Proficient in Microsoft Office and Salesforce CRM
- Experience in troubleshooting and resolving technical issues
- Ability to quickly learn and adapt to new technologies
- Strong problem-solving skills
Professional Experience
Customer Support Specialist
XYZ Company | March 2018 - Present
- Respond to customer inquiries via email, phone, and live chat, averaging 150+ inquiries daily
- Resolve technical issues related to the company's product and services, maintaining a 95% resolution rate
- Collaborate with cross-functional teams, including Engineering and Product Management, to address customer issues and provide feedback for product improvements
- Develop and implement customer support training materials, resulting in a 30% increase in productivity among junior support staff
Customer Support Representative
ABC Company | May 2015 - February 2018
- Answered incoming customer calls, addressing concerns and resolving technical issues
- Managed customer accounts, processing over 500 account renewals annually
- Implemented a new customer feedback system, resulting in a 20% increase in positive customer reviews
Education
Bachelor of Science in Business Administration
University of XYZ | May 2015
Example #2
John Smith
123 Main St
Anytown, USA 12345
johnsmith@email.com
(123) 456-7890
CUSTOMER SUPPORT SPECIALIST
Highly skilled customer support specialist with over 5 years of experience providing exceptional customer service to clients across various industries. Proficient in utilizing various support tools such as Zendesk, Trello, and Asana to streamline communications and facilitate issue resolution.
PROFESSIONAL EXPERIENCE
Customer Support Specialist
XYZ Company
March 2018 – Present
- Assist clients with product inquiries, onboarding and training processes, and issue resolution, achieving a 98% customer satisfaction rating.
- Analyze and report customer feedback and recommend process and product improvements to senior management.
- Develop and maintain company knowledge base and troubleshooting guides, reducing average ticket resolution time by 15%.
- Collaborate with cross-functional teams to facilitate issue resolution and improve product offerings.
Customer Service Representative
ABC Company
January 2015 – February 2018
- Handled up to 150 customer support calls per day, with over 80% of calls resolved on the first call.
- Managed customer accounts and processed orders, resulting in an average of $10,000 in additional monthly revenue.
- Developed and maintained positive customer relationships through active listening and personalized service.
EDUCATION
Bachelor of Science in Business Administration
Anytown University
Graduated May 2014
SKILLS
- Expertise in customer service and support
- Proficient in using customer support tools such as Zendesk, Trello, and Asana
- Excellent communication and problem-solving skills
- Strong attention to detail and ability to deliver results under tight deadlines
Example #3
John Doe
Email: johndoe@email.com
Location: San Francisco, CA
Summary:
Experienced customer support specialist with 5+ years helping clients achieve their goals. Skilled in customer retention and support, with proven ability to exceed KPIs, provide excellent service, and handle complex situations with tact and professionalism.
Skills:
- Customer service
- Problem-solving and critical thinking
- Multi-tasking
- Training and coaching
- CRM tools (Salesforce, HubSpot, etc.)
Experience:
Bright Technology
Customer Support Specialist | 2016 - Present
- Responded to over 15,000 customer inquiries in the past year with a 96% satisfaction rating
- Increased customer retention by 25% through implementation of customer loyalty programs
- Reduced ticket resolution time by 30% through optimization of support processes
- Conducted training sessions to educate new hires and existing team members on product/service offerings
The Fintech Group
Customer Support Representative | 2014 - 2016
- Provided first-line technical support for over 5,000 customers with a 95% first call resolution rate
- Maintained accurate records of customer interactions and feedback, contributing to the development of new internal policies and procedures
- Assisted with the development and roll-out of a new client portal, resulting in increased customer satisfaction and reduced support volume
Education:
Bachelor's degree in Business Administration, San Francisco State University
Conclusion:
When it comes to writing a winning resume as a customer support, remember to showcase your problem-solving skills, prioritize relevant experience, and quantify your accomplishments. However, writing a resume is just the first step in landing your dream job. Don't forget to write a great cover letter, look for opportunities on our remote Customer Success job board, and prepare for interviews. Remember, with the right tools and mindset, you can land a fulfilling remote position in customer support.
Looking to ace your interviews? Our team has put together a collection of detailed interview questions and answers for different customer support specializations, including Technical Support, Billing Support, Product Support, Onboarding Support, and Fulfillment Support.
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