A IT Support's Guide to Writing a Winning Resume (With Samples)
If you're applying for a remote IT support job, your resume is your first impression. It's your chance to showcase your skills, knowledge, and experience in a way that stands out from the rest of the applicants.
Here are some tips on creating a winning IT support resume:
- Focused objective: Start with a clear and concise objective that matches the job you are applying for. Make sure to highlight your relevant experience and skills in the objective.
- Technical skills: Your IT support resume should list your technical skills in a clear and concise manner. This includes proficiency in software and hardware, operating systems, networking, troubleshooting, and security.
- Experience: Your experience should include details of your previous roles and responsibilities. Highlight your achievements and contributions to each project or team you've been a part of. If possible, quantify your accomplishments with specific numbers, like how you improved the IT infrastructure of a company.
- Education and certification: List your education and any certifications that are relevant to IT support. If you have a degree in computer science or a related field, make sure to include that information.
- Keywords: Many remote job applications are screened by software before they ever reach human eyes. Using keywords from the job description will ensure that your resume is picked up by the software and reviewed by the hiring team.
By following these tips, you can create a winning IT support resume that stands out and gets noticed by hiring managers.
Example Resumes
Example #1
John Doe
123 Main Street, Anytown USA | 555-123-4567 | johndoe@email.com
Summary
Experienced IT Support Specialist with over 5 years of experience in providing technical support to end-users. Familiar with various software, hardware, and network technologies. Proven ability to solve complex technical problems and provide innovative solutions. Strong communication and interpersonal skills with a track record of delivering high-quality service to clients.
Skills
- Technical Troubleshooting
- Network Administration
- Customer Service
- Microsoft Office Suite
- Linux Administration
- Hardware Repair and Maintenance
Experience
IT Support Specialist, ABC Company
June 2018 - Present
- Provided technical support to end-users by phone, email, and in person, resulting in a 98% satisfaction rating from clients
- Configured and maintained business network systems, reducing downtime by 50%
- Managed and updated company's database, resulting in a 30% increase in efficiency
- Implemented security measures to protect company data, reducing security breaches by 80%
Technical Support Representative, XYZ Corporation
January 2016 - June 2018
- Assisted customers with technical issues over the phone, achieving a first call resolution rate of 90%
- Monitored network systems and resolved issues, resulting in a 40% decrease in downtime
- Provided training to new hires in technical support department, resulting in 100% retention rate
Education
- Bachelor's Degree in Computer Science, University of XYZ, May 2015
Example #2
John Doe
IT Support Technician
- Email: john.doe@email.com
- Phone: 555-555-5555
- LinkedIn: linkedin.com/in/johndoe
Summary
Highly motivated IT Support Technician with over 4 years of experience providing exceptional technical support to various organizations. Adept at resolving complex technical issues in a timely manner and ensuring customer satisfaction. Recognized for excellent communication skills and the ability to work well in a team environment.
Technical Skills
- Microsoft Windows 10, 8, and 7
- Office 365, Word, Excel, PowerPoint, and Outlook
- Endpoint Management: Intune, SCCM
- Remote desktop support tools: Microsoft Remote Desktop, TeamViewer, AnyDesk
- Basic Network Administration: LAN, WAN, TCP/IP, DNS, DHCP
- Basic knowledge of PowerShell scripting, C# and .Net development environments
Professional Experience
IT Support Technician, XYZ Company
June 2019 - Present
- Provide technical support to over 500 employees on a daily basis, resolving 90% of support tickets within SLA deadlines
- Manage and maintain 200+ desktop/laptop endpoints and remotely configure devices using endpoint management tools, reducing device setup and configuration by 50%
- Assist in maintaining network system infrastructure such as firewalls, switches, and routers
- Developed and implemented Knowledge Base (KB) articles for IT support team and improved first-time resolution by 60%.
IT Support Engineer Intern, ABC Corp
January 2018 - May 2019
- Provided remote and on-site support to over 200 end-users
- Diagnosed and fixed hardware issues in workstations, laptops, and printers
- Assisted IT support team in setting up, managing and monitoring internal software such as active directory, Microsoft Office 365, and JIRA
- Assisted in monitoring and maintaining the availability and performance of critical business systems
Education
- Associate Degree in Computer Science, Washington State University, 2019
References available upon request
Example #3
John Doe
Email: johndoe@email.com
Phone: 555-555-5555
Summary:
Experienced IT support professional with excellent problem-solving and communication skills. Adept at resolving technical issues quickly and providing the best customer service. Seeking a challenging IT support role in a dynamic organization.
Professional Experience:
IT Support Technician, XYZ CompanyJune 2018 - Present
- Provide technical support to over 150 employees in a multi-site environment.
- Resolve technical issues quickly and efficiently by phone, email, or in person.
- Manage and maintain laptops, desktops, printers, and other hardware and software.
- Collaborate with other IT teams to resolve more complex issues such as network and server problems.
- Develop and implement solutions to enhance network security, hardware and software performance, and end-user productivity.
- Write technical manuals and guidelines to help end-users operate more effectively.
January 2016 - May 2018
- Provided technical support for a Fortune 500 company with over 2,000 employees nationally and internationally.
- Responsible for resolving high-level desktop, hardware, and software issues as a member of the enterprise IT team.
- Developed and implemented solutions for end-users to maximize productivity and minimize downtime.
- Trained new employees on company software and hardware systems.
- Created and updated technical documentation and user manuals.
- Assisted with projects and initiatives, such as system upgrades and technology implementations.
Skills:
- Excellent communication and problem-solving skills.
- Strong customer service experience.
- Proficient in Microsoft Office Suite, Active Directory, and remote support tools.
- Experience in network security, software and hardware installation, and maintenance.
- Extensive knowledge of Windows and MacOS operating systems.
Education:
Bachelor's degree in Information Technology, XYZ University
GPA: 3.8/4.0
Conclusion
Writing a winning resume is crucial for any IT support professional looking for a remote job. Remember to tailor your resume to the specific job and company you're applying to, highlight your skills and experience, and use action verbs to describe your accomplishments. Don't forget to proofread and format your resume properly. Writing a great cover letter can also increase your chances of landing your dream job. To learn more about how to write a cover letter, click here.
If you're looking for a new remote IT job, make sure to check out our remote IT job board for the latest opportunities. And don't forget to prepare for interviews by researching the company, practicing your answers to common questions, and showcasing your personality and enthusiasm.
Looking to ace your interviews? Our team has put together a collection of detailed interview questions and answers for different it support specializations, including Network Support, Hardware Support, Network Support, Application Support, Database Support, Security Support, and Cloud Support.