Senior Help Desk Analyst

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1840 & Company

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Call Center • Contact Center • Offshore • Nearshore • Onshore

1001 - 5000

Description

• Positions: Senior Help Desk Analyst - MSP provider, Full time | Fully Remote. • Do you enjoy a culture that's warm, fun and fast-paced? • Are you an out of the box thinker that enjoys working with a team of smart self-driven tech experts? • If so, we have an exciting opportunity for you to join our team as a Senior Help Desk Analyst. • Work Description: • Our Client is a leading IT and Cybersecurity Company in the NYC area. We pride ourselves in delivering high-quality IT services. We are rapidly growing, and looking to add new, career-driven team members. • In this position, you will have an opportunity to work in our highest-tier helpdesk support team where you can learn new technologies, tools, and techniques. • This tier is responsible for managing and supporting our user's workstation environment, and provides escalation support for the junior help desk techs. • Our culture is close-knit, fast paced, hungry to learn, and quality output driven.

Requirements

• Must have a laptop or desktop which meets the minimum qualifications: • Processor: • Core i5 or higher • RAM - 8GB or higher • Bandwidth Requirements Minimum: • Download Speed: at least 6 Mbps • Upload Speed: at least 6 Mbps • Hardwired into the internet • Headset • A quiet, private place in your home where you can work without background. • Years of Windows desktop support. • 3 Years Printers and scanner support. • Windows NTFS Management • Basic LAN Networking • Managed WiFi systems configuration and troubleshooting • MUST BE; • Extremely committed and responsible. • Quick learner. • Resolution oriented. • Hungry to learn and advance in their career. • Excellent in Customer Service and enjoys working with customers via email or phone. • Self-start and will look for ways to improve processes and services. • Great troubleshooter. • This position requires high responsibility and dedication. Please only apply if you feel you have this personality. • Nice to have – (Not required) • Bachelor’s Degree Computer Science or Information Systems • Industry Certifications – Microsoft, CompTIA A, Network + • Prior MSP Experience.