Customer Service Representative

1 hour ago

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1840 & Company

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1840 & Company is a global provider of outsourcing and staffing services, offering specialized talent and team solutions. They offer recruitment process outsourcing and workforce management, catering to industries such as healthcare, real estate, finance, IT, retail, and telecommunications. The company operates with a vast network across over 150 countries, supporting clients with remote teams, payroll, compliance, and business insurance. Their services ensure effective management of remote workforces and streamlined hiring processes, focusing on cost savings and quick scaling for businesses worldwide.

Call Center • Contact Center • Offshore • Nearshore • Onshore

1001 - 5000 employees

Founded 1840

🎯 Recruitment

👥 HR Tech

🏢 Enterprise

📋 Description

• Customer Service – Voice Support • Assist customers with basic product questions, order processes, shipping details, and website guidance. • Provide updates on existing orders, assist with creating customer accounts, and help place standard orders. • Handle escalated customer concerns and ensure satisfactory resolutions. • Customer Service – Non-Voice Support • Manage communication via voicemail, e-fax, email, Bazaar reports, and social media escalations. • Respond promptly and professionally to customer inquiries and complaints. • Ensure accurate documentation of interactions and resolutions. • Customer Account Management • Assist in managing Reseller Accounts by setting up new accounts in M3. • Support UPS Claims by researching lost packages, initiating traces, and assisting with claims processing. • Outbound Lead Generation • Identify new potential customers to expand brand presence. • Conduct internet research, outbound calls, and email outreach to generate leads.

🎯 Requirements

• Fluent, conversational, and natural English proficiency. • 1+ year of contact center and/or customer service experience, including handling escalated cases and upselling. • Excellent verbal & written communication skills with a professional and empathetic demeanor. • Strong attention to detail, critical thinking, and problem-solving skills. • Typing speed of 20+ WPM. • Ability to work independently and manage time effectively. • Reliable and punctual.

🏖️ Benefits

• Work in a dynamic and supportive environment. • Opportunity for career advancement. • Hands-on training and professional development. • Competitive hourly pay and benefits. • If you are passionate about providing exceptional customer service, thrive in a fast-paced environment, and meet the qualifications listed above, we encourage you to apply today!