Product Support Specialist - Japanese
17 hours ago
Description
• We are seeking remote Product Support Specialist - Japanese Support in Philippines. • We are looking for a highly motivated and customer-oriented individual to work as a Product Support Specialist - Japanese Support proficient in English and Japanese (N1 level). • In this position, you will attend to Japanese-speaking clients in their native language, making this an excellent opportunity to use and improve your Japanese skills. • You will also have the opportunity to assist with ad-hoc projects and tasks as needed.
Requirements
• More than 1 year of experience in a customer service role, with a strong track record of resolving issues and providing excellent customer service • Proficient in Japanese at N1 level (native speaker) is a must • Kanji language requirement. Fluency in the Japanese language, including knowledge of Kanji characters, is necessary for this role • Excellent critical thinking skills - you can identify the root cause of a problem • Stellar organization skills - nothing slips by you or falls through the cracks • Strong computer and troubleshooting skills • Live chat experience a plus • Zendesk experience a plus • Basic knowledge of JIRA, HTML, Excel and SQL a plus
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