Project Manager

3 days ago

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1840 & Company

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Call Center • Contact Center • Offshore • Nearshore • Onshore

1001 - 5000 employees

Founded 1840

🎯 Recruitment

👥 HR Tech

🏢 Enterprise

Description

• The purpose of the Project Manager is to lead and orchestrate the seamless execution of client campaigns within our agency. • Ensure that client deliverables are met on time, within budget, and reflect the highest standards of quality. • The Project Management Department in Delivery focuses on prediction by anticipating resource needs and timeline adjustments. • The role ensures smooth and timely execution of client campaigns and fosters effective communication across stakeholders. • Working Shift: 8:00 AM - 5:00 PM EST.

Requirements

• Project Management and Planning • Develop a detailed project plan to track progress. • Ensure that all projects are delivered on time, within scope and budget. • Manage on-time deliverables. • Align project plans with resources and financials to optimize profitability and operational efficiency. • Observing and ensuring project deliverables are completed and adhere to standards. • To Efficiently ensure approved press releases are scheduled on time for distribution. • Status Report Compilation. • Project Management System Utilization • Managing the Project Management System to full capacity. • Utilize the Project Management System as a single source of truth in real-time. • Uploading New Client SOW in accordance with campaign templates. • Integration: Connects project management system with everyday tools. • Coordination and Communication • Establish and sustain proactive and transparent communication channels with clients. • Foster effective collaboration with internal teams. • Facilitate the onboarding process for new clients. • Strategically oversee and monitor the progression of upcoming deliverables. • Coordinating with team members to ensure all parties are on track. • Meeting with project team members to identify and resolve issues. • Facilitate the seamless flow of information by promptly sending Completed Staff Works to clients. • Implement proactive follow-up procedures for outstanding press releases. • Ensures accountability and crafts exceptional customer experiences. • Managing customer satisfaction within the project transition period. • Documenting and following up on important actions and decisions from meetings. • Scheduling Meetings/Calls. • Organizing stakeholder meetings. • Financial Oversight • Exercise vigilant control over Cost of Goods (COGS). • Calculate Value of Service Delivered. • Administrative and Support Tasks • Preparing necessary presentation materials for meetings. • Filing in SharePoint according to the naming convention. • Ensure the continuous update and maintenance of critical systems. • Update Client Account Sheets (CAS). • Tech-Savvy: Skilled in leveraging project management software. • Financial Acumen: Expertise in budgeting and cost management. • Communication Skills: Clarity and articulation. • Leadership and Decision-Making: Influence and motivation. • Problem-Solving and Adaptability. • Organization and Time Management: Prioritization and attention to detail. • Interpersonal Skills: Empathy and team collaboration. • Emotional Intelligence: Self-awareness and resilience.