Knowledge Base Content Creator

October 19

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1E

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IT Efficiency • Systems Management • Operating System Deployment • System Center Configuration Manager • Software Asset Management

201 - 500

Description

• As a Knowledge Base Content Creator at 1E, you will play a vital role in developing a deep understanding of our customer and partner ecosystem. • Your primary responsibility will be to craft high-quality knowledge base articles and multimedia content, ensuring that our support teams are equipped with the resources they need. • You’ll evaluate existing content and tools, striving to innovate and enhance our approach. • Working closely with Engineering, Product Development, and other stakeholders, you will gather information and independently create tutorials and articles to support our users. • Your goal will be to continuously improve the customer and partner experience through thoughtful and effective content creation, while also addressing feedback to ensure ongoing enhancement.

Requirements

• Native or close-to-native level of English • Degree in technical communications, journalism, English, or a related field • 2+ years of technical writing experience at an IT company (SaaS is a plus) • Ability to take feedback from supervisors, peers, and reviewers • Experience using a single-source authoring tool such as MadCap Flare • Excellent writing skills and a portfolio to show writing samples • Ability to write clearly and concisely in American English • Ability to adhere to documentation standards • Ability to write communications on technical concepts to a broad audience in a way that is simple and usable • Experience working across multiple teams, for example, Training, Engineering, Platform Engineering, Quality Assurance, and third parties • Worked in an environment where a creative flair for content is a must • Having written/recorded a wide range of content types • Preferably worked in a B2B environment

Benefits

• Flexible working = your perfect balance • Join our diverse team • WFH setup essentials, on us • Competitive leave policies • 5% Employer-Contributed Pension Plan • Wellness programs to keep you vibrant • Life Assurance for peace of mind • Private Healthcare option via BUPA