1NCE
1NCE is a leading provider of managed connectivity services tailored for low-bandwidth IoT applications such as GPS tracking. The company offers a unique and disruptive price model with the 1NCE IoT Lifetime Flat rate, allowing customers to connect their IoT devices for 10 years at just 10 dollars. 1NCE collaborates with major telecom operators to ensure Tier-1 grade connectivity and broad coverage across 173 countries, supporting various radio standards including 2G, 3G, 4G, and LTE-M. Their services and products, like rugged IoT SIM cards and chips, cater to diverse sectors including transport, agriculture, healthcare, and consumer electronics, making IoT integration seamless and cost-effective globally.
IoT MVNO • IoT Connectivity • Low Bandwidth Connectivity • NB-IoT Connectivity • Asset Tracking
IoT Support Technician
January 20
1NCE
1NCE is a leading provider of managed connectivity services tailored for low-bandwidth IoT applications such as GPS tracking. The company offers a unique and disruptive price model with the 1NCE IoT Lifetime Flat rate, allowing customers to connect their IoT devices for 10 years at just 10 dollars. 1NCE collaborates with major telecom operators to ensure Tier-1 grade connectivity and broad coverage across 173 countries, supporting various radio standards including 2G, 3G, 4G, and LTE-M. Their services and products, like rugged IoT SIM cards and chips, cater to diverse sectors including transport, agriculture, healthcare, and consumer electronics, making IoT integration seamless and cost-effective globally.
IoT MVNO • IoT Connectivity • Low Bandwidth Connectivity • NB-IoT Connectivity • Asset Tracking
📋 Description
• As an IoT Support Specialist, you will play a pivotal role in ensuring seamless customer experiences by providing second-level technical support. • Your expertise will help troubleshoot complex customer solutions and network configurations while contributing to internal team efficiency and knowledge-sharing. • Deliver world-class, second-level technical support through our ticketing system to a diverse range of customers. • Troubleshoot and resolve complex issues related to customer solutions and network configurations. • Work collaboratively with internal teams, including Sales and First-Level Support, sharing your technical expertise to strengthen the team’s performance. • Document and maintain technical cases in our knowledge base for future reference. • Drive innovation by identifying and implementing process improvements, self-service tools, and automation opportunities.
🎯 Requirements
• Strong interest in telecommunications or information technology • Basic knowledge of network protocols • Advanced technical troubleshooting skills • Familiarity with ticketing systems (e.g., Jira, Atlassian) • High affinity for customer support in a technical environment • A desire to grow your career: whether you’re self-taught or hold a Bachelor’s degree in a technical field (e.g., B.Sc.), we value your commitment to learning and development • Exceptional communication skills • Methodical and detail-oriented problem-solving ability • A strong team player with a global mindset • Adaptability and willingness to work in a virtual, international team environment • Proactive, curious, and motivated to continuously improve • Advanced English language (starting from B2)
🏖️ Benefits
• Enjoy 26 days of paid annual leave to recharge and explore life beyond work • Be part of a team working on cutting-edge technologies • Benefit from adaptable working models designed to support your work-life balance • Take advantage of our "Work Around the Globe" program and experience the freedom to work from other office of 1NCE • Access the Nilo.Health platform for personalized support and resources to enhance your well-being • Further professional growth - Become part of our international team and an exciting environment that will revolutionize the telecommunication market for IoT • Short decision-making paths and a lot of creative freedom - with us you can really get involved and help shape the future • A work environment defined by respect, close and informal communications among teams, departments, and management • Plenty of space for new ideas and strategies where self-started individuals are highly valued and work effort is not measured in time but in results • Global and local events to strengthen our team spirit and have fun together • And many more depending on your location (e.g. gym membership, transportation allowance, language courses, pension scheme, etc.)
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