Senior CX Content Developer
November 27, 2024
Description
• As a Senior Content Developer at 1Password, you will be an integral part of the CX Community team. • Your role will focus on creating engaging, informative content, in various formats, that supports and informs our customer community. • Your creativity and technical expertise will be key in developing content that educates, inspires, and motivates our customers. • You will collaborate closely with the Customer Experience and Go-to-Market teams to ensure a seamless flow of information and continuous improvement in our content strategies. • Your role will also include establishing content standards and mechanisms for sourcing and publishing user-generated content, as well as helping to maintain a comprehensive internal knowledge base, ensuring all information is accessible, accurate, and up-to-date.
Requirements
• 5+ years of experience in content production and/or technical writing in either a marketing or customer experience environment. • Experience creating customer-facing content for a B2B SaaS audience. • Demonstrated experience with creating and managing content in various formats (text, video, infographics) and across multiple platforms. • Strong skills in SEO, analytics, and proven experience with using data to guide content strategy and improvements. • Demonstrated ability to work collaboratively with cross-functional teams, including technical and non-technical stakeholders. • Familiarity with customer journey mapping and creating content to enhance customer experience • Bonus: experience in developing and maintaining internal knowledge bases, FAQs, and instructional content.
Benefits
• Maternity and parental leave top-up programs • Wellness spending account • Generous PTO policy • Company-wide wellness days off scheduled throughout the year • Wellness Coach membership • Comprehensive health coverage • Employee stock option program for all full-time employees • Retirement matching program • Training budget, 1Password University access, and learning sessions • Free 1Password account (and friends and family discount!) • Paid volunteer days • Employee-led DEIB programs and ERGs and ECGs • Fully remote environment • Peer-to-peer recognition through Bonusly
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