Support Engineer - Networking

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3Pillar Global

WebsiteLinkedInAll Job Openings

Product Strategy • Product Development • Product Architecture • Mobile Apps • Big Data

1001 - 5000 employees

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

💰 Private Equity Round on 2021-10

Description

• Greetings, future tech savant:  • Embark on a pivotal journey to the forefront of technical support and troubleshooting with 3Pillar Global! • Join our elite team as we embark on missions critical to technological advancement and industry revolution. • Deliver exceptional technical expertise, ensuring system reliability, and solving challenging problems to drive client success. • Play a critical role in the success of our Cisco Escalation team. • If you’re driven by a passion for solving technical challenges, collaborating with clients, and expanding your expertise in networking and security, your journey starts here, at the heart of 3Pillar’s Product Development realm.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field; equivalent practical experience considered. • Minimum of 2 years of experience in a technical support or troubleshooting role, preferably in a Level 2 support capacity. • Strong knowledge of TCP/IP networking, network protocols, and network security concepts. • Hands-on experience with Linux systems (CLI proficiency) for diagnostics and troubleshooting. • Proven experience analyzing network traffic and identifying performance issues or anomalies. • Familiarity with databases (SQL/NoSQL) for backend troubleshooting and querying. • Proficiency in using defect tracking tools (e.g., JIRA, ServiceNow) for issue reporting and resolution tracking. • Solid debugging and problem-solving skills with a methodical approach to troubleshooting complex issues. • Experience working in a client-facing role with excellent verbal and written communication skills in English. • Knowledge of Cisco firewalls or other network security devices is a plus. • Networking or security certifications (e.g., CCNA, CCNP, Security+) are highly desirable.

Benefits

• Flexible work environment • Wellbeing focus with fitness offerings • Mental health plans • Generous time off