Director of Customer Implementation - Vendor Success & Customer Onboarding

January 11

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86 Repairs

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86 Repairs is a platform designed specifically for restaurant operators to simplify the management of repairs and maintenance (R&M) tasks. By automating time-consuming processes, providing AI-driven insights, and enhancing vendor relationships, the platform helps restaurants reduce costs, prevent equipment downtime, and improve operational efficiency. With features like predictive asset management and extensive vendor analytics, 86 Repairs empowers teams to focus on delivering excellent guest experiences while increasing profitability.

Restaurant Facility Management • Facility Management Software • Fixed Asset Management Software • Restaurant Equipment Repairs • Restaurant Maintenance

51 - 200 employees

🤝 B2B

☁️ SaaS

💰 $15.2M Series A on 2022-07

📋 Description

• We’re a fast-growing tech startup, looking for a talented person to lead our Implementation team. • On Implementation, we swap strategies to ensure a smooth post-sale journey. • Implementation includes both the Onboarding and Vendor Success teams; this role will oversee both areas (about 10 team members total). • We’re seeking someone who can bring a wealth of program and project management experience in setting up organizations for scale. • A successful candidate will be able to partner with leadership to execute projects related to ongoing management and growth of their team, act as a true cross-functional partner to Customer Operations, Product, and Sales, and has a high capacity for experimentation and creativity to solve problems in new and innovative ways. • We are prioritizing candidates who have a track record of establishing vendor or professional networks within restaurant technology, repair and maintenance, facilities management, construction, etc. • ***This role does require some travel up to 30% of the time***

🎯 Requirements

• 5+ years of experience in a leadership role, relevant experience in operations, implementation, or a related field • 2+ years of customer onboarding experience • Proven track record of establishing systems and processes. Strong analytical and problem-solving skills; uses data to set roadmap and action plans. • Proven success in driving performance and results through others • Ability to work independently and as part of a team • Experience leading and coaching teams up to the manager level to achieve their goals. • Strong communication and interpersonal skills with the ability to work cross-functionally and build relationships with internal and external stakeholders, regardless of level • Experience working in marketplaces with vendors or in procurement. • Knowledge of restaurants, repair and maintenance, establishing a new category and start-ups a huge plus. • Experience scaling a complex customer onboarding process at a SaaS and/or services company is a plus

🏖️ Benefits

• Health, dental, vision, disability, and life insurance plans (most covered at 100%) • Flex spending account for family and childcare • 401(k) plan with 3% matching • Unlimited PTO with generous bereavement and sick policies • “Check Please” dining benefit: the company pays for you to eat at our customers’ restaurants once a quarter (up to $400 per year!) • Mental Health reimbursement fund (up to $100 per year per person) • Paid family leave for those starting a family, regardless of gender • Equity in the company for every role