Director of Customer Implementation - Vendor Success & Customer Onboarding

November 23

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Restaurant Facility Management • Facility Management Software • Fixed Asset Management Software • Restaurant Equipment Repairs • Restaurant Maintenance

51 - 200 employees

🤝 B2B

☁️ SaaS

💰 $15.2M Series A on 2022-07

Description

• Lead our Implementation team at a fast-growing tech startup focused on restaurant repairs and maintenance. • Oversee Onboarding and Vendor Success teams, ensuring smooth post-sale customer journeys. • Partner with leadership for ongoing team management and innovative project execution. • Drive performance through strong analytical skills and vendor network experience.

Requirements

• 5+ years of experience in a leadership role, relevant experience in operations, implementation, or a related field • 2+ years of customer onboarding experience • Proven track record of establishing systems and processes. Strong analytical and problem-solving skills; uses data to set roadmap and action plans. • Proven success in driving performance and results through others • Ability to work independently and as part of a team • Experience leading and coaching teams up to the manager level to achieve their goals. • Strong communication and interpersonal skills with the ability to work cross-functionally and build relationships with internal and external stakeholders, regardless of level • Experience working in marketplaces with vendors or in procurement. • Knowledge of restaurants, repair and maintenance, establishing a new category and start-ups a huge plus. • Experience scaling a complex customer onboarding process at a SaaS and/or services company is a plus

Benefits

• Health, dental, vision, disability, and life insurance plans (most covered at 100%) • Flex spending account for family and childcare • 401(k) plan with 3% matching • Unlimited PTO with generous bereavement and sick policies • “Check Please” dining benefit: the company pays for you to eat at our customers’ restaurants once a quarter (up to $400 per year!) • Mental Health reimbursement fund (up to $100 per year per person) • Paid family leave for those starting a family, regardless of gender • Equity in the company for every role