8x8 is a comprehensive platform and partner designed to enhance customer experience (CX) by unifying business communications and interaction data. Trusted by over 3 million business users, 8x8 provides solutions such as contact centers, unified communications, and no-code APIs to address complex communication challenges. By integrating artificial intelligence into their platform, 8x8 helps businesses connect teams and customers, gain insights, and drive impactful results. The platform aims to modernize operations, mitigate risks, and build customer loyalty, offering a seamless and efficient experience for enterprises.
VoIP business phone service • hosted VoIP • Small business phone systems • web conferencing • virtual contact center
January 27
🇬🇧 United Kingdom – Remote
⏰ Full Time
🟠 Senior
🔴 Lead
⚙️ Systems Engineer
🇬🇧 UK Skilled Worker Visa Sponsor
8x8 is a comprehensive platform and partner designed to enhance customer experience (CX) by unifying business communications and interaction data. Trusted by over 3 million business users, 8x8 provides solutions such as contact centers, unified communications, and no-code APIs to address complex communication challenges. By integrating artificial intelligence into their platform, 8x8 helps businesses connect teams and customers, gain insights, and drive impactful results. The platform aims to modernize operations, mitigate risks, and build customer loyalty, offering a seamless and efficient experience for enterprises.
VoIP business phone service • hosted VoIP • Small business phone systems • web conferencing • virtual contact center
• Collaborate with Marketing Ops, Sales Ops, and IT teams to gather and document business requirements. • Acts as primary resource for tools within the GTM tech stack, working collaboratively across multiple functional areas from conception to implementation of business system changes. • Reviews, analyzes, and evaluates user needs to customize and create solutions that support overall business strategies, including creating custom fields, workflows, and automations. • Identifies business requirements and translates into detailed technical system requirements. • Designs and optimizes contact lifecycle stage management processes and lead management processes, including lead scoring, and routing, within all associated GTM stack tools. • Analyze and optimize existing Marketing-to-Lead-to-Opportunity workflows to enhance efficiency and user experience. • Translate business needs into scalable Salesforce solutions aligned with industry best practices. • Lead initiatives to integrate Lead-to-Opportunity workflows with Quote-to-Cash processes, ensuring seamless data flow and alignment. • Partner with the marketing team to design, execute, and optimize campaigns. • Use A/B testing and multivariate analysis to improve campaign performance. • Recommend changes to targeting, creative, and channel strategies based on data. • Configure and optimize Salesforce Marketing Cloud and Sales Cloud for lead capture, scoring, nurturing, and routing. • Implement AI-driven lead scoring models to prioritize high-value prospects. • Collaborate on marketing automation tool integrations (e.g., Marketing Cloud, Pardot, HubSpot, Marketo). • Work closely with marketing, sales, and product teams to align business objectives. • Translate business goals into actionable data requirements and insights. • Build insightful dashboards to track marketing campaign ROI, lead conversion rates, sales pipeline health, and QTC efficiency. • Design and develop comprehensive Salesforce solutions that address complex business challenges. • Manage end-to-end Salesforce configuration, customization, and integration projects.
• Minimum 10+ years of experience on the Salesforce platform. • Minimum 5+ years of experience in Sales Cloud, Marketing Cloud, or Marketing Automation tools. • Deep knowledge and experience in implementing Marketing Processes, Sales Processes, and Pipeline management such as Campaign Management, Lead management, account management, opportunity management, Territory Management, Quote & Forecasting, etc. • Strong understanding and hands-on experience with Salesforce configuration, Flows, validation rules, etc. • Strong Knowledge of Einstein, Prompt Builder, and Agentforce. • Good understanding of Einstein Analytics. • Excellent problem-solving skills. • Proven ability to achieve challenging goals and objectives. • Strong communication skills - verbal, written, and listening. • Fair, objective, and data-driven in decision making. • Experience with Salesforce managed packages. • Must have Salesforce Service Cloud certification. • 4-year Degree in BS/BA, MIS or comparable technical degree.
• Flexible remote or hybrid work environment. • Support for continuous learning and Salesforce certifications. • Collaborative team focused on driving marketing and sales success.
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