Solutions Delivery Consultant

December 3

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8x8

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VoIP business phone service • hosted VoIP • Small business phone systems • web conferencing • virtual contact center

1001 - 5000 employees

Founded 1996

☁️ SaaS

📡 Telecommunications

🏢 Enterprise

Description

• Manage and maintain the customer relationship during the deployment for Customers continued growth and success • Act as the single point of contact for any issues and escalate as needed to the appropriate team for issue resolution • Provide guidance on hosted voice configurations, call center design and end-points • Complete configuration, implementation and testing of 8x8 services including Contact Center, Telephony, chat, dialers, SIP trunks, dial plans, and more. • Provide advice to our customers on the configuration of IP networks to best facilitate VoIP • Ability to pair up with Project Manager to help deploy a customer in both agile and waterfall project methodologies • Ability to hold team and customer accountable for technical deliverables • Ability to identify risks and test out workarounds that can be offered to customer • Approach the design and overall approach with a prescriptive consultative angle to ensure the customers use cases and success criteria are met • Complete detailed design documentation (call flows, user information, call management features) • Engage with customers onsite and remotely for project kick off meetings, design and delivery sessions • Provide best practice recommendations around CCaaS and UCaaS builds and design • Meet with sales and deployment teams to gather critical account information

Requirements

• 3+ years of project management, customer training, technical support, or SaaS product administration • Experience with major VOIP protocols: SIP and MGCP knowledge is a plus • Working knowledge of routers, switches, and other network components • Ability to manage multiple projects simultaneously with strong planning and organisational skills • Excellent interpersonal skills demonstrated in a customer facing environment