Salesforce Project Manager

May 17

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Asian American Federation

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Empowering Asian Americans in NYC since 1989

Policy and Advocacy • Asian Americans • Mental Health • Immigration • Asian Seniors

11 - 50

Description

• Lead (and build upon existing) planning, development, and implementation of Salesforce as a tool for fundraising and stakeholder management • Define scope of work, set deadlines, assign responsibilities, and monitor and summarizes progress • Engage key internal and external stakeholders with requirements gathering, development of technical components, process re-design and gap analysis • Lead in the development of data entry protocols in order to produce actionable reports for internal use and generate reports for a variety of presentation purposes • Build reports and organize Salesforce dashboards that support organizational priorities • Collaborate closely with the Partnerships and Development team members to understand the specific needs of the department and provide accurate information in a timely manner • Recommend and implement solutions to harmonize, standardize and streamline processes to provide efficiencies through automation, integrations / APIs, and optimization • Provide general system support, including configuration, regular maintenance, troubleshooting, data collection and validation, process testing, reporting and training • Manage stakeholders, set and manage expectations through effective communications, presentations and/or briefings • Liaise with vendors for ongoing support issues, upgrades, instance management, patching etc. • Train staff across departments on how to understand and utilize Salesforce • Create training materials and resource guides • Other duties as assigned

Requirements

• Undergraduate degree in a related field of study or the equivalent of education and relevant experience, PMP certification preferred • Previous experience as an administrator or developer in Salesforce a tool for fundraising and constituent management • Demonstrated experience working in a fast-paced development department and delivering accurate reports to support the entire cycle of individual donor and prospect management • Five or more years of complex project management

Benefits

• TAAF provides competitive compensation and benefits including health insurance (including dental and vision) and a 401k retirement plan to all employees • Anticipated salary for this role is $100,000 • New York City and San Francisco-based staff work in the office 2 days per week, and the other days remotely