Senior Client Technology Management Engineer

February 15

Apply Now

Receive Emails with Similar Jobs

Abacus Group

WebsiteLinkedInAll Job Openings

Abacus Group is a global IT and cybersecurity managed service provider offering a one-stop shop for financial services firms to manage all of their IT and security needs. Clients benefit from our best-in-breed technology and specialized cybersecurity services delivered through a single integrated platform backed by our expertise serving the financial sector. Abacus Group is a partner that proactively helps firms adapt to the ever-changing threat and regulatory landscape with a unique understanding of the challenges facing the financial services industry. https://www.abacusgroupllc.com/

Managed IT Services • Disaster Recovery Services • Application Hosting • Help Desk/On-Site Support • Full-Life Cycle Software Services, including process & data analysis, as well as software architecture

501 - 1000 employees

📋 Description

• As a Sr. Client Technology Management Engineer, you will bring a solid background in current technologies, working as a direct point of contact for our clients to address their business needs through technology. • You will act as a Senior Engineering resource when interfacing with assigned clients, providing guidance to address complex architectural and technological challenges. • Address ongoing issues and provide solutions for clients that improve the overall platform • Work directly with client approvers to identity a wide range of technical pain points and either resolve through existing technology, or research and identify alternate options to meet their business needs • Work with vendors and coordinate on escalated issues internally in a timely fashion • Ownership and follow up of pending issues to resolution • Tailor technology to adapt to client-specific business requirements • Root cause analysis of systemic issues for clients • Evaluate and deliver 3rd-party software integrations not currently resold/supported by Abacus • Collaborate with other Senior Engineering and Cloud Architect team members to deliver solutions to clients • Note common client requests as potential product and platform enhancement opportunities

🎯 Requirements

• Minimum 3-4 years' experience in a client facing technology position • Minimum 5-10 years’ experience in an system engineering position • Experience in the financial sector a plus • Experience working at an MSP a plus • Certifications a plus (MCSE, MCAA, VCP, CCP) • Preference for CST or MST working hours • Must be able to articulate complex technologies to a broad audience • Ability to deliver bespoke technology solutions for clients • Ability to work under pressure and with short deadlines • Highly logical thinker and skilled in identifying root cause • Must have availability to occasionally work nights and some weekends • Strong multidisciplinary background in IT Infrastructure • Strong technical skills with public cloud, such as Office 365 and Azure in particular preferred • Strong technical skills Windows Server Technologies, including Active Directory • Strong technical skills in Exchange Online preferred

🏖️ Benefits

• Competitive compensation • Exposure to diverse array of technologies • Part of a supportive, friendly team of experienced technicians that aim to deliver exceptional service • Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO • Opportunities to further technical education through online courses and Employee Certification Program