Technical Services Manager - Diagnostics

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Abbott

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Nutrition • Diagnostics • Medical Devices • Branded Generic Pharmaceuticals

10,000+ employees

Founded 1888

⚕️ Healthcare Insurance

🧬 Biotechnology

Description

• Manage Stakeholders including key customers. • Manage and coordinate Technical Service Team in close liaison with District Customer Experience Managers. • Set and achieve Key Performance Indicator, and customer satisfaction NPS. • Actively participate in customer business reviews by providing reporting of service KPIs. • Monitor instrument reliability and instrument service cost and manage all escalated service situations to assure timeous resolution. • Manage and control spare parts inventory to assure service levels are maintained and DOH and inventory levels are controlled to Plan or IBP. • Hire, train, coach, develop, motivate and retain Technical Service Specialists. • Implement area goals and incentive plans and perform PEx process for Technical Service Team. • Implement area service strategy to assure standardization and consistency of outstanding service delivery.

Requirements

• Bachelor's degree or equivalent experience required. • Bachelor's / Engineering degree in medical / electrical / mechanical or medical technology is preferred. • Management qualification is highly desired. • Background Experience in sales / service industry and or a proven track record in a similar position, supported by management and customer engagement. • Successful engagement with customers, specifically C-Level (including CEO, CFO, COO) and Top Management. • Excellent product and industry knowledge. • People management experience with proven track record. • Experienced in building and managing mobile applications (iOS and Android). • Extensive programming experience.

Benefits

• Competitive salaries • Superb defined contribution pension scheme • Private healthcare • Life assurance • Flexible benefits scheme