Technical Support Specialist

March 16

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Abbott

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Abbott is a global healthcare company that focuses on developing and delivering innovative products and technologies for healthy living and prevention, diagnosis, and treatment of diseases. The company is involved in various aspects of healthcare including diagnostics, medical devices like the FreeStyle Libre continuous glucose monitoring systems, nutrition products, and branded generic pharmaceuticals. Abbott is known for its commitment to improving quality of life through life-changing health tech and sustainability initiatives. With partnerships like the Abbott-Real Madrid collaboration and sponsorship of the Abbott World Marathon Majors, Abbott combines excellence in science with community engagement.

Nutrition • Diagnostics • Medical Devices • Branded Generic Pharmaceuticals

10,000+ employees

Founded 1888

⚕️ Healthcare Insurance

🧬 Biotechnology

📋 Description

• Perform emergency repair, preventative maintenance, installation and product updates at customer site; • Provide comprehensive support for the sales organization’s efforts to include - but not limited to - repair and maintenance of demonstration equipment; • Perform modification and engineering updates at customer site; • Adhere to operating procedures; • Manage assigned spare parts at the appropriate inventory levels. Manage FSE Kits and individual spare parts inventory; • Prepare detailed documentation of each service call, utilizing the assigned laptop computer; • Complete service documentation and reports (service tickets, expense reports, inventory records, contract follow-up, reports, etc.) in accordance with Abbott policies and procedures. • Provide training of customers on proper operation of Abbott instrumentation on site, as required. • Troubleshoot instrument system problems through telephone support, log file reading, or at customer • Phone support for French speaking customers in Quebec, if applicable. • Troubleshoot instrument system problems through telephone support, log file reading, or at customer site. • Recommend performance improvement strategies for territory. • Communicate with Sales Rep any concerns or recommendations. • Develop Achieving Service Excellence as per Abbott Molecular guidelines.

🎯 Requirements

• Bachelor's degree required. Bachelors/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology is preferred. Practical experience of interfacing with customers preferred; • Minimum of 1 to 3 years experience; • Must be able/willing to work the evening/night shift when required • Be willing to work unscheduled overtime and travel, as required; • Requires lifting and transportation of laptop computer; service tools; test equipment; and service part kits, as required; • Requires some lifting and relocation of Abbott instrumentation during installations and / or routine service calls; • Requires travel, including air travel; • Excellent communication and troubleshooting skills; • Ability to work independently; • The incumbent must be able to communicate well in English (50% of the time), as his or her duties require interaction with stakeholders and colleagues outside Quebec and Canada.

🏖️ Benefits

• Career development with an international company where you can grow the career you dream of. • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.