Customer Support Engineer

November 23

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ABBYY

WebsiteLinkedInAll Job Openings

Artificial intelligence software • Document AI • Process Mining • Task Mining • digital transformation

501 - 1000 employees

Founded 1989

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 Venture Round on 2021-05

Description

• Resolve incoming Zendesk tickets from ABBYY B2B customers, predominantly via a web portal, sometimes via remote session • Troubleshoot technical issues either on a virtual system or on a screen-sharing session with the customer • Actively collaborate with your teammates and colleagues from other departments to find solutions • Communicate confidently in Business English • Write knowledge base articles to help customers even faster • Follow our well-documented procedures, guidelines, and policies

Requirements

• At least 2 years of experience working in L2 Technical Support, Professional Services, QA, DevOps or Development • IT skills: operating systems (Windows & Linux), databases (MsSQL, Oracle), networking (OSI model, TCP\IP), algorithms, programming basics • Experience in programming (C++) • Basic knowledge of other languages of programming (Java or C#) is a plus • Great analytical skills to troubleshoot software problems • Good interpersonal and communication skills • Advanced English skills • Additional European language knowledge is a plus

Benefits

• Comprehensive medical, accidental, and life insurance • Weekly wellness sessions to support your physical and mental well-being • A generous paid time off policy