Knowledge and Community Manager

November 27

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ABBYY

WebsiteLinkedInAll Job Openings

Artificial intelligence software • Document AI • Process Mining • Task Mining • digital transformation

501 - 1000 employees

Founded 1989

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 Venture Round on 2021-05

Description

• Join ABBYY and be part of a team that celebrates your unique work style. • The Knowledge & Community Manager will drive the development, implementation, and management of knowledge-sharing programs. • Design and execute a scalable knowledgebase strategy that equips Support teams. • Research and develop AI strategies for effective case deflection of support cases.

Requirements

• Knowledge Management & AI Experience: Proven experience in knowledge management or technical enablement roles with deep understanding of AI trends and considerations. • Technical Aptitude: Strong understanding of the company’s products and technical offerings, with the ability to communicate technical concepts to both technical and non-technical stakeholders. • Customer-Centric Mindset: Exceptional customer service skills, with a focus on proactively deflecting issues through effective AI-based strategies and content. • Communication and Relationship-Building: Strong interpersonal and communication skills, with the ability to build trust with stakeholders and knowledge partners across the company. • Data-Driven: Experience with Support delivery metrics and KPIs, knowledge dissemination tools, and reporting platforms to monitor effectiveness of knowledge programs.

Benefits

• Work from home, remotely, or hybrid • Partial compensation for glasses and lenses • Private health insurance • Volunteering Time Off (2 days/ year) • SZÉP Card for recreational activities • 3 extra days/ month for 'sick leave' without doctors visit • Flexible working hours