ABC Legal Services
Technology in Legal Support • Service of Process • Electronic Filing • Investigations • Managing Compliance Risk
Court Support Specialist
5 hours ago
ABC Legal Services
Technology in Legal Support • Service of Process • Electronic Filing • Investigations • Managing Compliance Risk
Description
• The Court Support team works with courts all throughout the country to ensure that upwards of 100,000+ court filings / month make it back into our system in a timely manner. • As part of this team, the Court Support specialist plays a diverse role with a focus on calling / contacting courts, well as understanding how to use court dockets / websites to obtain the information we need. • This role requires daily, active communication with court personnel and other team members across all channels (phone calls, e-mails and even live chats!) with the goal of getting documents back from court and into our server’s hands. • “Bigger picture” communications involve contacting courts for general updates and statuses as courts begin to resume normal operations after COVID. • This role requires patience, diplomacy, the ability to think on your feet and prioritization skills – talking on the phone while writing up notes and getting to the root issue of problems. • Direct legal experience is not required, however, a positive attitude and willingness to learn is.
Requirements
• High school diploma / GED required; 1+ years of customer support / call-center / retail experience in a customer-facing, service oriented position. • Comfortable working and communicating effectively in a remote environment - using programs such as Teams/ Zoom to make outbound calls, Teams for chats, Outlook for emails. • Comfortable using Microsoft Office suite programs such as Microsoft Outlook, Teams, Excel and Word + other programs such as online Faxes. • Document manipulation experience (PDFs) • Ability to perform repetitive data-entry tasks with accuracy • Ability to maintain a high level of work productivity in occasionally stressful situations • Typing speed of at least 60 wpm
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