Customer Service Representative

November 23

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ABC Legal Services

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Technology in Legal Support • Service of Process • Electronic Filing • Investigations • Managing Compliance Risk

201 - 500

Description

• ABC Legal Service is a leader in filing service of legal documents. • The Customer Support Specialist addresses and resolves all customer questions and issues. • This role corrects errors, follows up with process servers, and ensures all necessary tasks are completed. • Requires diplomacy, ability to think on your feet, and manage priorities. • Respond to customer support tickets and assist customers with existing orders. • Document issues in Confluence and perform other job-related duties.

Requirements

• High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone • Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred • Document manipulation experience • Ability to read, write, and speak English • Ability to transcribe information, review an order, investigate issues and implement solutions • Ability to perform repetitive tasks with accuracy • Ability to maintain a high level of work product in often stressful situations • Ability to anticipate issues and circumvent them • Ability to implement new processes and changes and improve performance • Typing speed of at least 55 wpm

Benefits

• Health, Dental, Vision insurance • 401(k) • Disability insurance • Employee assistance program • Paid time off • Referral program