Customer Success Manager
March 15
🇬🇧 United Kingdom – Remote
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
🇬🇧 UK Skilled Worker Visa Sponsor
Description
• Develop impactful, strategic partnerships with Ably’s customers. • Help users leverage the value of our products. • Be a champion for your customers. • Become a product expert and educate our customers.
Requirements
• Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention. • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation. • Effective problem-solving ability to drive customer success. • Technical curiosity to understand developer and engineering concepts. • Familiarity with CRM and account management best practices. • Attention to detail and strong analytical thinking and organisational skills. • Experience working with customers of varying sizes.
Benefits
• A remote-first and flexible work environment. • Equity. • Enhanced holiday allowance. • Enhanced parental leave package. • Home workstation budget of £500 on joining. • Personal learning and development budget of £1000 annually. • Private healthcare with BUPA. • Medical cash plan to cover a range medical and dental costs. • Mental wellbeing coaching and counselling from Self Space. • Monthly wellbeing budget via Juno. • Life assurance and income protection. • Access to Tech & Cycle to Work schemes. • Weekly snack allowance for our end-of-week “Need To Know” meeting. • A fully-paid one-month sabbatical after five years with Ably.
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