Capita
Capita is a company focused on providing services and solutions that enhance user experience and compliance related to internet usage. They emphasize the importance of cookies, managing online privacy, and ensuring users are informed about how their data is used on websites. Through their tools and policies, Capita aims to support organizations in understanding internet user behavior while adhering to legal standards, such as the EU cookie law.
Health • Insurance • IT services • Local government services • HR and Payroll
CX Solution Consultant
February 10
Capita
Capita is a company focused on providing services and solutions that enhance user experience and compliance related to internet usage. They emphasize the importance of cookies, managing online privacy, and ensuring users are informed about how their data is used on websites. Through their tools and policies, Capita aims to support organizations in understanding internet user behavior while adhering to legal standards, such as the EU cookie law.
Health • Insurance • IT services • Local government services • HR and Payroll
📋 Description
• Join Our Team as a Solution Architect at Capita Ireland within our CE division! • This pivotal role is at the heart of our growth strategy. • The CX Solution Consultant role is instrumental in helping us pivot from a primarily transactional BPO service provider to a transformational partner for our clients. • You will be responsible for producing business cases, solution overviews, and high-level designs. • You will apply functional knowledge and technical expertise to design solutions to support our customer CX needs.
🎯 Requirements
• Previous experience in a similar role within a BPO environment • Previous experience in a CX environment • Client-facing experience • Experience of driving revenue & margin growth • Strong commercial acumen • Ability to identify clients' needs & how they can be best matched against business capabilities & assets • Strategic decision-maker • Experience of managing enterprise risk, ensuring adherence to corporate policies and legislation
🏖️ Benefits
• Competitive salary • 22 days annual leave, plus the opportunity to purchase additional leave • Access to our discount App – giving you access to lifestyle savings, & discounts • Access to Capita pension scheme • Access to Employee Assistance Programme • Life Assurance Benefit • Private healthcare • Cycle2work scheme • Plenty more
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