Customer Support Specialist

September 12

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Abridge

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machine learning • health tech • clinical nlp

11 - 50

Description

• Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. • Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients. • We are looking for highly motivated Customer Support Specialists to join our rapidly growing team and play a key role in scaling our customer support team. • You’ll be responsible for responding to customers with care and accuracy while helping build our support department to meet the growing demands of our business.

Requirements

• Have a 2+ year track record as Tier 1 or Lead in a Customer Service Support role, ideally in a technology support focused team. • Love interacting with our customers and are happy to work hard. Whether it’s weekends or evenings, willing to step in and help because you believe in our mission • Great spoken/written communication skills and ability to explain technical troubleshooting in easy to understand manner • Are extremely organized. You’re able to manage multiple priorities at once, while maintaining attention to detail and quality. • Can work with speed and are results driven.  • Thrive in a fast-paced environment and willing to roll with the punches • Possess excellent computer skills and comfortable with technology  • Familiarity with systems requiring strict adherence to privacy and security protocols (Healthcare is a plus!) • Worked in CRM/Ticketing systems with rigorous tracking.

Benefits

• Unlimited PTO for salaried team members, plus 13 paid holidays • Comprehensive and generous benefits package • 16 weeks paid parental leave, for all full-time employees • Flexible working hours — we care more about what you accomplish than what specific hours you’re working • Remote work environment • Equity for all new employees • Generous equipment budget for your home office setup ($1600) • Opportunity to work and grow with talented individuals, and have ownership and impact at a high growth startup.