2nd Line Application Support Analyst

September 11

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Acacium Group

WebsiteLinkedInAll Job Openings

We are a leading global healthcare delivery partner$1. .$1

Recruitment • Staffing • Workforce • Healthcare • Social care

5001 - 10000

Description

• Manage, maintain, and enhance core business platforms within Acacium Group. • Collaborate with stakeholders to gather requirements, develop user stories, and create test plans. • Troubleshoot complex incidents that the 1st line teams need support with. • Work closely with development and management teams and vendors. • Ensure clear communication around platform changes, including preparing input for review by CAB.

Requirements

• Prior experience working with CRM applications / suite of applications • Experience working within a platform or service desk support function • Working experience using Confluence and JIRA showcasing In depth knowledge and understanding of Agile methodologies. • Demonstrated understanding of IT Service Management (ITSM) principles • Excellent verbal and written communication with a passion for excellence in customer service • A problem solving attitude and a highly motivated approach to problem solving where you can showcase problem solving skills both as a team and autonomously

Benefits

• Unlimited learning & development opportunities at your fingertips- including fully funded qualifications! • Aviva pension scheme matched up to 5% contribution • Gym Flex- discounted gym memberships, UK-wide! • Regular events and incentives • Discounted Tastecard membership • Reward portal offering discounts on bars, restaurants, shops and cinemas! • Life Assurance, Critical Illness Cover and Private Medical Insurance • Annual company holiday for top performers