Senior Technical Support Engineer - Microsoft 365, German

November 10

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Cloud Solutions • Custom Development in Microsoft Azure​ • Custom Development in AWS • SAP Commerce Cloud (Hybris) Platform Development • Performance Testing & Capacity Planning Services

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Description

• Your primary focus will be ensuring optimal performance and uptime for key M365 services, particularly Teams, SharePoint, OneDrive, O365 and Exchange/Outlook Client. • Provide advanced support for M365-related issues, diagnosing and resolving technical problems promptly to minimize disruption and ensure seamless user experiences. • Conduct essential upgrades, patches, and enhancements across the M365 environment to maintain system integrity and performance. • Implement and uphold security protocols to protect M365 services from unauthorized access, ensuring compliance with industry standards and organizational policies. • Work closely with cross-functional teams to ensure the smooth operation of M365 services. • Manage and resolve support tickets ticketing system, prioritizing tasks to meet service level agreements (SLAs) and ensuring timely resolution of all issues.

Requirements

• Proven experience as a Technical Support Engineer or similar role, with a minimum of 3 years of experience in supporting M365 services. • Hands-on experience with configuration, and administration within the M365 environment. • Strong understanding of security best practices for M365 services. • Experience with system monitoring, performance tuning, and troubleshooting within M365. • Ability to manage multiple priorities and meet deadlines in a fast-paced environment. • Proficiency in German (B2/C1) and English, both written and spoken • Certifications related to M365 services (e.g., Microsoft Certified: Teams Administrator Associate, SharePoint Administrator, etc.) are a plus. • Experience with PowerShell scripting and automation for managing M365 services.

Benefits

• premium medical package for both our colleagues and their children • dental coverage up to a yearly amount • eyeglasses reimbursement every two years • voucher for sport equipment expenses • in-house personal trainer • individual therapy sessions with a certified psychotherapist • webinars on self-development topics • virtual activities • sports challenges • special occasions get-togethers • yearly increase in days off • flexible working schedule • birthday, holiday and loyalty gifts for major milestones • work from home bonuses