Customer Service Representative

November 27

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Acentra Health

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1001 - 5000

Description

• Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. • The purpose of this position is to answer incoming telephone calls, and resolve customer questions, complaints and requests while adhering to internal policies and procedures. • Develop and maintain working knowledge of internal policies, procedures, and services. • Utilize automated systems to log and retrieve information; Perform accurate and timely data entry of electronic faxes. • Receive inquiries via telephone, email, fax, or mail and communicates response within required turnaround times. • Initiate cases by collecting and entering demographic, provider, and procedure information into the system.

Requirements

• High School diploma or equivalent • Proficiency in using PC tools, including electronic mail, intranet, and standard industry applications • Effective verbal and listening skills to provide courteous and professional customer service • Knowledge of the health insurance industry (preferred) • Experience working in a healthcare setting (preferred) • Medical terminology knowledge is preferred • Bilingual (Spanish/English) skills are a plus (preferred) • Minimum of two years of customer service experience (preferred)

Benefits

• We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. • You will have meaningful work that genuinely improves people's lives across the country. • Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more. • The pay range for this position is $15.48-$17.20 an hour.