Achievers
Achievers is a company that provides an all-in-one platform designed to transform employee engagement and people strategy through various recognition and reward solutions. Its platform features tools such as Recognize™, Reward™, Listen™, Celebrate™, and Connect™, aimed at enhancing employee experience by allowing frequent recognition, celebrating milestones, and offering a marketplace for rewards. Achievers is recognized as the #1 recognition and rewards solution by both analysts and employees, and it supports building employee-centric cultures across numerous industries and countries worldwide. The company offers integrations with various tools such as Workday, Teams, Slack, and Zoom to ensure recognition can be part of daily workflows. By doing so, Achievers helps organizations drive employee engagement, retention, and productivity, creating a culture of recognition that motivates and connects employees globally.
Global Rewards • Employee Engagement • Employee Recognition Software • Rewards and Recognition • Social Recognition
Customer Success Manager II
March 19
Achievers
Achievers is a company that provides an all-in-one platform designed to transform employee engagement and people strategy through various recognition and reward solutions. Its platform features tools such as Recognize™, Reward™, Listen™, Celebrate™, and Connect™, aimed at enhancing employee experience by allowing frequent recognition, celebrating milestones, and offering a marketplace for rewards. Achievers is recognized as the #1 recognition and rewards solution by both analysts and employees, and it supports building employee-centric cultures across numerous industries and countries worldwide. The company offers integrations with various tools such as Workday, Teams, Slack, and Zoom to ensure recognition can be part of daily workflows. By doing so, Achievers helps organizations drive employee engagement, retention, and productivity, creating a culture of recognition that motivates and connects employees globally.
Global Rewards • Employee Engagement • Employee Recognition Software • Rewards and Recognition • Social Recognition
📋 Description
• We are looking for a Customer Success Manager II to join our team on the west coast of Canada! As a Customer Success Manager you will be responsible for driving strategy and growth for the Achievers recognition and engagement platform while continuously driving value for our customers. You will play a key role with our customers by promoting product adoption, highlighting best practices and implementing recognition strategies. If you are passionate about customer success, have a knack for sales and a flare for technology you’ll fit right in! • For this role applicants in British Colombia or Alberta are welcome to apply.
🎯 Requirements
• 5-8 years of account management experience at a software/SAAS company • Strong business acumen and proven ability to influence decision makers in various sizes of organizations • Strong sales acumen with preference for individuals who have completed formal sales training through a recognized program • Proficiency with CRMs such as Salesforce or other force.com platforms • Experience in preparing and delivering presentations targeted to a senior audience • Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience • Demonstrated analytical skills utilizing Excel and/or PowerPoint to arrange and display relevant information during customer business reviews • Experience managing a sales pipeline and carrying a sales quota • Strong customer-facing skills including expectation management, communication skills, information management • Bachelor’s Degree
🏖️ Benefits
• Competitive Pay 💰 • Parental Leave Top-up 👶🏼 • Health Benefits and Life Insurance Coverage Upon Your First Day 🩺 • RRSP Matching 🙌🏼 • Flexible Vacation 🏖️ • Employee and Family Assistance Program 🤝🏽 • Full access to the LinkedIn Learning Library 👩💻 • Internal Mentorship Program 🎓 • Employee-Led Employee Resource Groups 👏🏼 • A beautiful office space located in Liberty Village, Toronto 🇨🇦 • Participation in our Points-based Employee Recognition Program ✨ • Opportunities for professional development and career growth 📈
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