Associate DXP Support Specialist, Drupal, PHP

October 13

Apply Now

Receive Emails with Similar Jobs

Acquia

WebsiteLinkedInAll Job Openings

Open Source Social Business Software • Technical Support & Expert Consulting for Drupal • Fully-Managed Drupal Cloud Hosting for Enterprises • Drupal Software-as-a-Service • Digital Experience Platform

1001 - 5000

💰 Secondary Market on 2018-08

Description

• Serve as the customer’s first point of contact for their requests via web-based cases, live chat, and phone, ensuring they are handled, monitored, and resolved in a timely manner • Determine how to best triage, escalate, and/or resolve sophisticated challenges in real time for a diverse, global customer base • Assist with preliminary troubleshooting and/or advising best practices across our multi-cloud suite, which may even include product updates or software configurations • Craft clear, concise, and courteous communications to a diverse audience, leading our interactions with customers and other Acquians with empathy • Collaborate with technical teams (T2-T3 Support, Cloud Ops, Professional Services) and non-technical teams (Customer Success Managers, Account Ops, Billing) to understand the full value of our products • Utilize available resources like our knowledge based articles and internal documentation to help customers, then make updates and/or suggestions to keep improving them

Requirements

• Education: Bachelor’s degree preferred, ideally in a STEM related field • Experience: Minimum of 2 years customer facing experience at a Tech company • Familiarity with the subscription service business model, especially in B2B, and/or the troubleshooting process is a plus • Technical Skills: Basic understanding of Mac, Linux, and Windows OS • Comfortable with LAMP stack and using command line interfaces is required • Exposure to databases, git basics, site development, PHP development, and/or Drupal skills will make you stand out! • Communication Skills: Exceptional ability to connect information to people, both written and verbal, in a clear, concise, and empathetic way • Team Player: You acknowledge and appreciate the effort, contributions, and compromises made by/with others. You believe in the common purpose of varying teams and keep them in mind • Flexible Hours: ability to work nights and weekends during on-call shifts and holiday coverage

Benefits

• competitive healthcare coverage • wellness programs • take it when you need it time off • parental leave • recognition programs • much more!