DXP Support Engineer

October 11

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Acquia

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Open Source Social Business Software • Technical Support & Expert Consulting for Drupal • Fully-Managed Drupal Cloud Hosting for Enterprises • Drupal Software-as-a-Service • Digital Experience Platform

1001 - 5000

💰 Secondary Market on 2018-08

Description

• Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. • Headquartered in the U.S., Acquia is positioned as a market leader. • Assisting customers by addressing and resolving their data and/or product interface challenges. • Using your problem-solving, critical thinking, and multitasking skills to provide a world-class support experience. • Creating and updating team Knowledge-Base articles, Troubleshooting Guides, FAQ’s, and other support-related collateral. • Maintaining a detailed understanding of our product architecture, technical components, and application functionality. • Developing leadership skills through your curiosity, ownership of issues, mentoring, and courage to challenge the status quo.

Requirements

• Experience: Minimum of 3 years in a technical support organization or similar • Exposure to SaaS products, cloud technologies, and technical troubleshooting is a plus • Technical Skills: Clear understanding of the LAMP stack and comfortable using the command line / bash • Experience in site development, PHP development, and/or demonstrable Drupal 7/10 skills is a plus • Communication Skills: Strong ability to convey information clearly, both written and verbal, to a variety of audiences, ie. technical and non-technical customers • Interpersonal Skills: Ability and desire to form strong relationships with customers, teammates, and coworkers across departments and functions • Problem Solving: Strong analytical and problem-solving skills, with a customer-centric approach • Tools: Familiarity with support ticketing systems, CRM software, and other relevant tools • Education: Bachelor’s degree preferred, ideally in Computer Science, Information Technology or Systems, or a related field