Customer Success Manager - Enterprise

2 days ago

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AcuityMD

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Accelerate access to medical technology.

11 - 50

Description

• AcuityMD is a software and data platform that accelerates access to medical technologies. • Customer Success Managers are trusted advisors driving business initiatives. • This role involves onboarding, training, and engagement with our Strategic Accounts. • The mission is to develop relationships with users for adoption and retention.

Requirements

• 5+ years of experience with deep experience in Customer Success for Enterprise SaaS or in the Medical Technology industry • You’re able to develop close personal relationships with customers and colleagues through empathy • You are a patient and active listener • You’re proactive and self-driven, and bring infectious energy and resiliency • You are an excellent verbal and written communicator (email & PPT) • You’re highly organized with ability to multi-task and prioritize different assignments • Analytical background with experience with SQL or other query-based language

Benefits

• Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees. • Unlimited vacation: Generous time off and flexible hours give you the freedom to do your best work. • Paid Health and Dental Plans: We offer 100% paid health and dental plans for all employees and 75% paid for our employees' dependents. • Home Office Stipend: $1000 to invest in remote office equipment and WiFi reimbursement. • Learning Budget: Reimbursements for relevant learning and up-skilling opportunities. • Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings. • Parental Leave: 6-12 weeks of fully-paid, flexible parental leave. • Ground floor opportunity: Join a high growth startup, backed by world class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health). • Competitive compensation with equity upside.