Manager - Growth Customer Success

2 days ago

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AcuityMD

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Accelerate access to medical technology.

11 - 50

Description

• AcuityMD is a software and data platform that accelerates access to medical technologies. • We help MedTech companies improve patient care with the latest technology. • You will recruit, hire, and manage a diverse team of talented CSMs. • Shape the long-term strategy for the customer success segment. • Manage day-to-day operations for the team.

Requirements

• You have 5+ years of customer success experience, preferably within an Enterprise SaaS organization. • You have 3+ years of people management experience. • You leverage principles of organizational leadership while managing high-performing teams. • You have repeatedly built successful relationships and demonstrated growth with growing accounts throughout your career. • You have a proven track record of a systematic approach to defining, developing and optimizing processes. • You are able to synthesize trends and themes happening across your team’s accounts and develop sound hypotheses with clear next steps on how we should approach these trends. • You lead effectively in a highly dynamic and fast-paced environment. • You have exceptional organizational, operational, and analytical skills. • Communication is one of your most salient strengths. You are proactive, clear, and compelling in your written and oral communication. • You are passionate and enthusiastic about AcuityMD!

Benefits

• Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees. • Unlimited vacation: Generous time off and flexible hours give you the freedom to do your best work. • Paid Health and Dental Plans: We offer 100% paid health and dental plans for all employees and 75% paid for our employees' dependents. • Home Office Stipend: $1000 to invest in remote office equipment and WiFi reimbursement. • Learning Budget: Reimbursements for relevant learning and up-skilling opportunities. • Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings. • Parental Leave: 6-12 weeks of fully-paid, flexible parental leave. • Ground floor opportunity: Join a high growth startup, backed by world class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health). • Competitive compensation with equity upside.