Ada
Ada is a company that specializes in providing an AI-powered platform for automating customer service across multiple channels, including web, SMS, phone, email, and social media. Their product, Ada's AI Agent, helps businesses manage and optimize customer interactions without requiring coding skills. Ada offers solutions tailored to industries such as eCommerce, FinTech, SaaS, and Gaming. With a focus on AI-driven customer service, Ada's platform supports critical business systems, allowing enterprises to improve operational efficiency, reduce costs, and enhance customer experiences. Their technology is designed to integrate seamlessly into existing customer service setups while ensuring security and compliance with standards like HIPAA and GDPR.
Machine Learning • Customer Happiness • Artificial Intelligence • Customer Support • Chatbots
Senior Manager, Content Marketing
March 12
Ada
Ada is a company that specializes in providing an AI-powered platform for automating customer service across multiple channels, including web, SMS, phone, email, and social media. Their product, Ada's AI Agent, helps businesses manage and optimize customer interactions without requiring coding skills. Ada offers solutions tailored to industries such as eCommerce, FinTech, SaaS, and Gaming. With a focus on AI-driven customer service, Ada's platform supports critical business systems, allowing enterprises to improve operational efficiency, reduce costs, and enhance customer experiences. Their technology is designed to integrate seamlessly into existing customer service setups while ensuring security and compliance with standards like HIPAA and GDPR.
Machine Learning • Customer Happiness • Artificial Intelligence • Customer Support • Chatbots
📋 Description
• Establish Ada as the definitive voice in AI customer service, producing forward-looking content that challenges outdated best practices and embraces an AI-driven future. • Grow Ada’s share of voice by producing high-quality content (blogs, sales tools, webinars, etc.) that consistently engages target audiences. • Build and maintain a cohesive brand voice that resonates with both technical audiences and executive stakeholders. • Implement AI-first workflows to streamline content production, leveraging AI tools for efficiency while preserving authenticity. • Use analytics and market insights to optimize content performance and ROI, pivoting quickly based on data-driven results. • Lead and inspire a results-driven content team, fostering a culture of innovation, experimentation, and continuous learning.
🎯 Requirements
• 8+ years of experience in content leadership within a deep tech, B2B environment - preferably in AI, machine learning, or related fields. • Thrive in a fast-paced environment, embracing the latest AI technologies to continuously advance content quality and efficiency. • Can simplify complex AI topics and craft compelling narratives for both technical and executive audiences. • Excel at translating business goals into actionable content strategies that drive measurable outcomes. • Skilled at using AI and analytics tools to track performance, glean insights, and iterate quickly. • Successfully managed and grown teams, and you know how to align diverse stakeholders toward shared content goals.
🏖️ Benefits
• Unlimited Vacation: Recharge when you need to. • Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance. • Wellness Account: Empowering you to invest in your overall well-being and lifestyle. • Employee & Family Assistance Plan: Resources to support you and your loved ones. • Flexible Work Schedule: Balance your work and personal life. • Remote-First, In-Person Friendly: Options to work from home or at our local hub. • Learning & Development Budget: Invest in your long-term growth goals and skills. • Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience. • Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry. • Hands-On with LLMs: Enhance your expertise in leveraging large language models. • A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.
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🇨🇦 Canada – Remote
💵 $90k - $130k / year
💰 Post-IPO Equity on 2021-01
⏰ Full Time
🟠 Senior
✍️ Content Marketing Manager
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