Senior Software Engineer, Voice

September 17

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Ada

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Machine Learning • Customer Happiness • Artificial Intelligence • Customer Support • Chatbots

201 - 500

Description

• Work with internal and external stakeholders, product managers, and designers to execute Ada’s roadmap • Iteratively deliver the messaging platform that will drive more volume to our AI-driven CX platform

Requirements

• 5+ years of experience as a Backend/Full Stack Developer • Proficient with backend technologies (Python and Node.js, Javascript is an asset) • Understanding of databases such as MongoDB, PostgreSQL, ElasticSearch and in-memory stores such as Redis • Experience with 3rd party LLMs, such as GPT, Azure, Anthropic etc. • A good understanding and direct experience with CCaaS, SIP, WebRTC, IVR, and Telephony ecosystems, including knowledge of VoIP protocols and contact center technologies. • Deploying code and strong developer operations • Commitment to personal growth and continued learning • Drive and willingness to make the people around you better • Self-starter, problem solver and strong communicator • Experience working with public APIs to build reliable third-party integrations

Benefits

• Competitive compensation • Great health benefits • Ownership in our company